JustCloud.com Online Storage / Backup

qasimmassey1971

Just had an unpleasant experience with JustCloud.com & their online backup service. I signed up last year and paid £35ish for 12 months unlimited cloud storage. It’s come round to renewal time and they have auto-renewed (I didn’t agree to this and they didn’t tell me they would) but this year they have charged me £143.14. I also haven’t received any emails saying renewal time was approaching nor any notification of what the renewal price would be.

I’ve rung them today as their website at justcloud-cc.com says that if they are making unauthorised charges they will refund them so they are obviously having many complaints to warrant this on their website.

The first amazing thing was their contact centre operative tried to haggle over how much they were going to refund! “What about £70”….”no, ok, what about £100 today only…?” I was amazed that they were trying to haggle on the refund amount of a charge they weren’t authorised to take in the first place! At my third attempt they finally agreed to refund the full amount and cancel the account.

When I asked for a supervisor to raise a complaint with they tried to tell me that there were none working which I don’t believe then they told me they don’t have a complaint phone number or email address!

Has anyone had a similar experience with JustCloud?

abibee

Never heard of them before. And maybe that's why.

Coopdivi

There are loads of complaints about them on the internet mainly due to their misleading pricing. Here's a disgruntled customer:

http://www.backupreview.com/mypcbackup-justcloud-zipcloud/

Here is an ASA adjudication on their offer of free unlimited storage which turned out to be complete BS.

http://www.asa.org.uk/Rulings/Adjudications/2013/3/JC-Inc/SHP_ADJ_215093.aspx

Whilst they have a good rating on Web of Trust, the comments tell a different story.

https://www.mywot.com/en/scorecard/justcloud.com

If they refuse to refund you in full I suggest that you send them a Letter Before Action with a view to taking them to the Small Claims Court.

http://www.adviceguide.org.uk/wales/consumer_w/consumer_taking_action_e/consumer_legal_actions_e/consumer_going_to_court_e/consumer_taking_court_action_e/step_one_write_a_letter_before_action.htm