Withdrawing cash and no money came out

book12

I went to the cash machine to withdraw £150, and the cash machine screen said the transaction was cancelled, and no money debited from my account. Therefore, no money came out. I assume there's not enough money in the cash machine.

When I logged onto online banking, £150 was in the 'Money In' column. Is this right?

~Beanie~

You will probably see a corresponding debit in the 'Money Out' column as well.

lee111s

Yeah a "money out" will appear too. Happened to me before when a machine didn't give any money.

tommybuk

This has happened to me also, normally within 24 hours it shows up as a debit and then a credit on your account.


Tommy

Everynamestaken

If this doesn't happen however, then you will need to go to your bank and they will send off a misdispense form for you.

miller

This didn't happen last Saturday (27 September) by any chance?

A relative is in a simliar position, but the corresponding credit did not arrive (reported as advised by Everynamestaken). Nationwide card used in a NatWest machine, so not identical to the problems reported in the article below but still a bit fishy.

http://www.dailymail.co.uk/news/article-2771811/NatWest-customers-left-unable-withdraw-cash-glitch-network-linking-ATMs.html

phona

Why does it always seem to be the RBS group who have these problems? It's a wonder anyone still banks with them.

OP, it's definitely a better idea to contact your bank with things like this than some strangers on the internet. They are likely to automatically correct it but you may need to complete a form. Personally I'd be calling them pretty quickly if anything strange happened to me at an ATM.

SnowTiger

phona wrote: »

Why does it always seem to be the RBS group who have these problems? It's a wonder anyone still banks with them.

OP, it's definitely a better idea to contact your bank with things like this than some strangers on the internet. They are likely to automatically correct it but you may need to complete a form. Personally I'd be calling them pretty quickly if anything strange happened to me at an ATM.

I've had this happen several times to me in the UK and abroad. It happened to me here in the Philippines last week. Cashmachine made a noise, spat out my card and said it couldn't process my request. Then shut down. Nothing appeared on my bank statement. I suspect the machine became jammed.

However, I've never had a failed withdrawal like this appear on my bank statement.

The OP appears to be £150 'up' at the moment, so nothing to worry about. :rotfl:

jackyann

It's one of the reasons I keep more than one bank account (one pays bills & SOs, the other is used for housekeeping & cash). Can't help if the ATM has run out of money, but does on the weekends (and it's often weekends!) if one bank has a wobbly.