Please help.....I need to know my rights

karenbarry_2

Hi
I booked and paid for a hotel room online on 20th September at a village urban resorts hotel. I have the booking confirmation email. Yesterday I recieved an email saying the price advertised and charged was an error and I need to pay a further £90!! what are my rights? Please help Im so cross I booked this for a treat for my friends birthday and now i'm thinking i've got to tell her we can't go

tomtontom

Was this an obvious error, how much did you pay?

tomtontom

https://forums.moneysavingexpert.com/discussion/comment/66637659#Comment_66637659

Any reason why you have started another thread?

Bantex_2

Just posting the same thing over again will not help you.

karenbarry_2

Sorry, new to all this wasn't sure it had posted. You had to put in a promotion code of XMS when booking. I was given this when I booked a place at a christmas function, and the promotion rooms on a friday night all came up at this price in December. I know approx 15 people who have booked them.
I just wonder where I stand legally as it was advertised clearly, I purchased and payed for and recieved confirmation. How can a company just change the price a week later??

tomtontom

You've not told us how much you paid, and if you have actually paid anything yet.

karenbarry_2

I booked, paid for and recieved my booking confirmation on the 20th September. I had booked a christmas function and they gave me the promotion code to entre the room rate came up at £9...I presumed this was because it was a special deal with the function. Rooms start at £49 without code.

marliepanda

£9 for a room at Christmas?

You have no rights it's an obvious misprice

Caz3121

as per this, rooms from £59 with the code
http://www.theguide2surrey.com/Media/TG2/Menus/CHRISTMAS-AND-PARTY-PACKAGES.pdf?ext=.pdf

bris

karenbarry wrote: »

Sorry, new to all this wasn't sure it had posted.

You replied in the thread so you did know it was posted.


making new threads on it because you don't like the replies in the original thread will not get you replies you want to hear.