Changing BT contract

Legacy_user

Having just moved house, my son has now a BT landline installed. He was given three options.

1st option. To pay an amount per month and pay for each call.

2nd option. To pay an amount per month and get free eve. & weekend calls.

3rd option. To pay an amount per month and get free calls 24/7.

He elected for option 3, but within 24 hrs, would like to change to option 2.

Does anyone know if this is possible?. Throughout the day, he has tried to contact BT but the line is constantly queuing.

Does anyone know of a number that gets a response?

Ypaymore

If he can change his option ? ,you usually have to sign a contract for a certain period for Option 2/3. He probaly signed/agreed to a 12 month contract.See:
http://www.callsave.bt.com/anytime/index.html

He would be better of going for Option 1 and using Primus Saver 2 for really FREE Evening and Weekend calls.

See: http://www.planet-talk.co.uk/SaverProducts.aspx?source=saver

gt94sss2

Your son should be able to downgrade his option using his rights under the [SIZE=-1]Distance Selling Directive within 7 days of ordering.

He can try calling BT on 150 (0800 800 150)

Regards
Sunil

[/SIZE]

Heinz

Tell him to go for BT Together Option 1 (that's the first option you mentioned) but to read the 'HERE' link in my signature below at the earliest opportunity.

stiffnuts69

gt94sss2 wrote: »

Your son should be able to downgrade his option using his rights under the [SIZE=-1]Distance Selling Directive within 7 days of ordering.

He can try calling BT on 150 (0800 800 150)

Regards
Sunil

[/SIZE]

That's not strictly true when it comes to a provision of a service

topherxp

stiffnuts69 wrote: »

That's not strictly true when it comes to a provision of a service

It is in terms of the call tariffs

System

Thanks for your replies. It is now almost 9am and he has been trying to get through since 8am. Through frustration he dialled one of the other departments who said they could not help.

An alternative would be to hit the cancelation button and actually cancel, Then hit the start up new contract button. It would mean a new number (but that wouldn't matter as he hasn't given it out yet). That way he would get option 1 settled.

It would make sense to pay out as little as possible to BT ie line rental + monthly tarif. Any calls HE makes would be through one of the other providers with a prefix. It's been a while now since I used this means of making calls, but I'm sure they were either free or 1p, I must read up the links that have been provided. The thing is I'm quite satisfied with TT and my free broadband as he was, but I think he is reluctant to return to them.

louisehj

islandman wrote: »

An alternative would be to hit the cancelation button and actually cancel, Then hit the start up new contract button. It would mean a new number (but that wouldn't matter as he hasn't given it out yet). That way he would get option 1 settled.

If his BT line is already connected he will be under a 12 month contract. I know its annoying but the best thing to do is ring them when you havent got much to do and can hold and the advisor can change him to opt 1. Once he gets thru its a 2 minute call. HTH

System

Thanks, will do that. At least it's encouraging for you to say the operator will do the change. will keep you posted.