Can Sony UK do this? How ethical is it?

jagath2004

Sony UK Cancelled my order without informing me, just kept quiet, how acceptable is that?

Here is the story.
I ordered a Sony 4k TV on sony UK website on 9/9/2014. When I was going through the payment, it offered me interest free payment over a year through Creation finances so I decided to go for it. The 'on line' finances application went through like a dream, money taken off my credit card spontaneously and confirmation email from 'creation' came, happy. But sony website order got stuck and asked me to contact them, as there is an un-explained error. I contacted them next morning, the man had to replace the order, fine. I was expecting the TV, after 3 weeks (today) I looked on the 'my sony' account and found the order was cancelled unilaterally, I was not informed at all (I even checked the spam folder). If I did not check I would have been waiting for a long time. How ethical is that?

I contacted Sony customer service and found that the TV model is not available so the order was cancelled, if I want I can ring them and replace the order on 7th October when they get the new stock. I am paying money to creation for a TV I have never received.

This seemed to be a normal thing to Sony, only after explaining for a long time that this is not acceptable, the man just said 'sorry about that'.

My question is how acceptable this to any one, are they treating me as this because I chose to pay with finance? I believe in a civilised world sony should have had some responsibility at least to inform me that there is a problem and give me the options. Please write if you had similar experience with Sony UK or if you have any ideas of how to deal with this situation. Thanks

wealdroam

Instruct Sony to arrange for Creation Finance to cancel the credit agreement and refund you all monies paid.

photome

^^^^^^^ what he said, seems simple to me, they cant supply if they dont have any.

OK they should have let you know but as long as you dont end up out of pocket no harm done

vuvuzela

jagath2004 wrote: »

Sony UK Cancelled my order without informing me, just kept quiet, how acceptable is that?

Here is the story.
I ordered a Sony 4k TV on sony UK website on 9/9/2014. When I was going through the payment, it offered me interest free payment over a year through Creation finances so I decided to go for it. The 'on line' finances application went through like a dream, money taken off my credit card spontaneously and confirmation email from 'creation' came, happy. But sony website order got stuck and asked me to contact them, as there is an un-explained error. I contacted them next morning, the man had to replace the order, fine. I was expecting the TV, after 3 weeks (today) I looked on the 'my sony' account and found the order was cancelled unilaterally, I was not informed at all (I even checked the spam folder). If I did not check I would have been waiting for a long time. How ethical is that?

I contacted Sony customer service and found that the TV model is not available so the order was cancelled, if I want I can ring them and replace the order on 7th October when they get the new stock. I am paying money to creation for a TV I have never received.

This seemed to be a normal thing to Sony, only after explaining for a long time that this is not acceptable, the man just said 'sorry about that'.

My question is how acceptable this to any one, are they treating me as this because I chose to pay with finance? I believe in a civilised world sony should have had some responsibility at least to inform me that there is a problem and give me the options. Please write if you had similar experience with Sony UK or if you have any ideas of how to deal with this situation. Thanks

The answer to your question is, "no".
There was an error made and their customer service was poor, but you are most definitely not being treated poorly due to the way you chose to pay.