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Best bank don't make me laugh
durlston5678
Posts: 2 Newbie
I have been with the Natwest for over 50years In that time I considered that I was with a bank that cared about it's customers.
How wrong can you be, two years ago I tried to obtain my PPI but was fobbed off, and told I was wasting my time. I went through a on win on fee company and received approximately £3K .Since then Natwest have written to all their customers offering help to claim their PPI, surely this was something they should have done in the first place. I was informed by my neighbour who is with LLoyds TSB that they are repaying their customers back to 1991.When I contacted Natwest about this they stated that their records only go back to 2001. yet they sell mortgages going back 30-40 years. Why is their a rule for one bank and not all banks
How wrong can you be, two years ago I tried to obtain my PPI but was fobbed off, and told I was wasting my time. I went through a on win on fee company and received approximately £3K .Since then Natwest have written to all their customers offering help to claim their PPI, surely this was something they should have done in the first place. I was informed by my neighbour who is with LLoyds TSB that they are repaying their customers back to 1991.When I contacted Natwest about this they stated that their records only go back to 2001. yet they sell mortgages going back 30-40 years. Why is their a rule for one bank and not all banks
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I was informed by my neighbour who is with LLoyds TSB that they are repaying their customers back to 1991.
Your neighbour is wrong.When I contacted Natwest about this they stated that their records only go back to 2001. yet they sell mortgages going back 30-40 years.
Mortgages dont have PPI built into them. It is a standalone product with mortgages. It is one of the reasons why most mortgage PPI complaints fail.Why is their a rule for one bank and not all banks
There is no rule.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
my neighbour isn't wrong as you have stated. TSB state that their records go back to 1991. NatWest state that their records go back to 2001 only. My arguments is, that if NatWest records go back longer than 2001 for mortgage borrows, then surely they hold records for loan borrows0
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The data protection act states they should hold records no longer than necessary, some records are ditched after 6 years. It may depend on what sort of borrowing it was and for how long.durlston5678 wrote: »my neighbour isn't wrong as you have stated. TSB state that their records go back to 1991. NatWest state that their records go back to 2001 only.
A mortgage is not like unsecured borrowing. So you are saying because they hold details still of a £200k 25 year mortgage then they should hold details of a £3k 3 year loan, they are completely different.My arguments is, that if NatWest records go back longer than 2001 for mortgage borrows, then surely they hold records for loan borrows
Like Dunstonh said there is no rule.0
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