G24 PCN, Wickes Waltham Cross

4.0

Hi

I have read a lot of good advice on here which I have done my best to follow, but before I make my next move, I think I need some advice please.

On 19 April 14, I parked in a Wickes car park in Waltham Cross. Subsequently, I received a PCN from G24 dated 28 April charging me £100 as I had over stayed. This would be reduced to £60 if paid within 14 days; which was impossible as I was out of the country and didn’t even know I had the PCN. I sent them an online appeal on 25 May (just in time) following your template. I received no response, so assumed it had been settled.

Almost four months later on 11 August, I received a Final Notice from G24, dated 07 August, stating that as I had chosen not to exercise any of the options provided (under the Protection of Freedoms Act 2012), I now owed them the full £100. I wrote back to them (by post this time) on 13 August telling them that I had appealed their original PCN online and that they had failed to acknowledge it. I also included a copy of my original appeal. I received no further communication from them

On 18 September, I received a letter from CCS Collect, dated 13 September, stating that G24 had instructed them to collect the £100 or face legal action. I e-mailed CCS on 20 September and attached both of my appeals to G24 and pointed out that G24 had failed to acknowledge either of them. I received an automated e-mail acknowledgement.

On 26 September, I received a second letter from CCS Collect stating: “After corresponding with our client G24 regarding the above amount, they have advised that they received your appeal on the 25th May via the web. G24 have stated that they responded to your appeal and they responded on the 29th May with a rejection letter, which provided you with a POPLA reference number.” This is totally bizarre as firstly, G24 did not respond to either of my appeals (therefore I don't have a POPLA ref.). Secondly, it also completely contradicts G24’s second letter to me where they clearly stated “because you have chosen not to exercise any of these options”, therefore implying that I had not appealed.

I have been trying to decide whether to write back to CCS Collect or to write to POPLA with my case, as one or both of these companies are telling outright lies, not to mention contradicting their own stories. Your advice at this point before I do anything else would be greatly appreciated!

Coupon-mad

Don't write to either (never reply to a debt collector and you can't correspond with POPLA without a code). Complain to the BPA by email (post #6 of the Newbies thread).