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ADT Alarms - any bad experiences?

edited 30 September 2014 at 10:02AM in In my home (includes DIY) MoneySaving
5 replies 1.8K views
ska_loverska_lover Forumite
3.8K Posts
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Hi all

After signing the contract around 3 weeks before, we had an ADT home alarm fitted yesterday. Upon fitting, the technician said initially was something wrong with one of the sensors, but seemed to get it working all Ok, and then left

Later on the same night, the system failed because of this sensor and the control box kept beeping loudly, so we called them, and to their credit attended the same night (even though it took five hours & they didn't turn up until 10pm) - and apparently fixed it by putting a new sensor in place

Then this morning we tried to set the alarm and not working again due to a fault with the same sensor and every time the alarm is set, the whole thing goes off

We are getting very fed up of this already, and get the feeling that all we are going to get is problems with this alarm

We chose to use ADT as they are well used within our friends and family and no one else is having any issues with them - and they seemed to be a reputable company who seem to provide a decent service - so maybe we are just unlucky?

OH is wanting to get out of this contract immediately, as the equipment provided is not fit for purpose.

I am not so sure that we can get out of this contract, as was signed three weeks ago - and yet they seem to be struggling to provide us with kit that actually works. and not sure if we need to give them longer to rectify the fault, legally

Has anyone had any similar issues with ADT?
The opposite of what you know...is also true

Replies

  • Southend1Southend1 Forumite
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    ska_lover wrote: »
    Hi all

    After signing the contract around 3 weeks before, we had an ADT home alarm fitted yesterday. Upon fitting, the technician said initially was something wrong with one of the sensors, but seemed to get it working all Ok, and then left

    Later on the same night, the system failed because of this sensor and the control box kept beeping loudly, so we called them, and to their credit attended the same night (even though it took five hours & they didn't turn up until 10pm) - and apparently fixed it by putting a new sensor in place

    Then this morning we tried to set the alarm and not working again due to a fault with the same sensor and every time the alarm is set, the whole thing goes off

    We are getting very fed up of this already, and get the feeling that all we are going to get is problems with this alarm

    We chose to use ADT as they are well used within our friends and family and no one else is having any issues with them - and they seemed to be a reputable company who seem to provide a decent service - so maybe we are just unlucky?

    OH is wanting to get out of this contract immediately, as the equipment provided is not fit for purpose.

    I am not so sure that we can get out of this contract, as was signed three weeks ago - and yet they seem to be struggling to provide us with kit that actually works. and not sure if we need to give them longer to rectify the fault, legally

    Has anyone had any similar issues with ADT?

    ADT are awful. We had ADT at a company I used to work for and one of the directors had to threaten to cancel the contract for the entire company to get them to attend a faulty alarm at one of the premises after they left a female member of staff alone in an empty building all night. I wouldn't use them myself.
  • edited 30 September 2014 at 4:19PM
    ska_loverska_lover Forumite
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    edited 30 September 2014 at 4:19PM
    Yes im regretting it already, have spent an awful lot of time on the phone to them this morning, being passed around 6 different departments

    I have decided to only enter into correspondence with them via email going forwards as think it is best to keep a record, and might save me from getting passed from pillar to post
    The opposite of what you know...is also true
  • Aviod at all costs is my opinion on ADT;

    ADT will not cover our new property as there is an existing system already in place. On discussing with their cancellations team and our contract has been canceled - we were not informed of the cancellation fee and were passed around their call centers in order to obtain (after they have canceled the contract)

    We emailed our complaint to their UK MD and our file is reviewed, we are told the cancellation is c£500, we advise them that we find this unreasonable as they cannot continue our service,

    We are told the fee stands and are quoted the incorrect reference in the contract - apparently "we do not accept post dated cheques" is the reason we are liable for such a charge. this is clearly incorrect.

    We flag the mistake, have to chase for a further response and are told again the fee still stands.

    We have offered them 50% of the fee as we believe this is a reasonable amount given the circumstances.

    This has been refused, the full fee stands and they will now no longer communicate with us.

    Please; do not enter into any agreement with this company, if you taken the time to search and find this then search a little more, ours is not an isolated case.

    Oh; and they have also advised that they will not remove their equipment from our property, when challenge they have written in a preference for removal, check that out too, searching the internet leads me to believe that they will write to the new owners of our existing property and demand payment for a system they did not agree to take over...

    Never again will we be engaging with ADT and I will be sure to ward all that I can to avoid too.
  • brightontravellerbrightontraveller Forumite
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    Vast majority of the big boys are all the same to be honest two faults on zone / sensor point more at cable/ board fault than sensor chances of getting two faulty sensors is pretty slim if there putting in new that is ? Ask them for a written report on the fault..? Why your getting false alarms unable to set etc , There new installation test report, testing procedure with replacement parts etc probally won’t do it but bet if they did it would be creative writing….
  • ADT - USELESS. We live in Aberdeenshire and had an adt alarm fitted to our house several months ago. It never worked properly and we could never get remote support over the phone out of hours or useful support during normal hours, or an engineer to come out except during weekday normal hours. (We commute long distance and only get home late) Finally, today when on the phone to them they cut me off twice. In frustration I've told them to switch us off and get rid if their system DON'T USE ADT.
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