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What action can I take against EE for constant poor service?

edited 30 November -1 at 1:00AM in Phones & TV
1 reply 974 views
JoshyBoy_2JoshyBoy_2 Forumite
104 Posts
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edited 30 November -1 at 1:00AM in Phones & TV
Yet again, I have a problem with the service.

I'm paying £50 p/m for 4G and this morning I am unable to send text messages. When I can receive texts. I can browse the Internet and make calls.

This follows a 5 hour period yesterday where I had no signal what so ever. A wide spread problem amongst other EE users.

That followed a day where there was a problem with the Internet where everything was content blocked despite turning the parental option off. Again a wide spread problem for EE users.

All the problems occurring in the matter of days.

Surely there is a course of action I can take to get out a contract on the basis of the other party failing to provide their service. EE are frankly a shambolic farce. I don't want to use their service any longer.

I am fully expecting to be told 'no'. EE have a tight Web of a contract which greatly favours them.

If the above is the case, isn't there a law in contract law that states 'if a contract favours greatly one party over another that contract is void'. Or words to that effect?

If I ever fault on a payment, I.e break my part of the contract, EE come down on you like a tonne of bricks.

I refuse to believe there is nothing I can do!

Before anyone asks about service in my area - it's fine. This is a problem that lies firmly with EE.

Replies

  • onomatopoeia99onomatopoeia99 Forumite
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    JoshyBoy wrote: »

    If the above is the case, isn't there a law in contract law that states 'if a contract favours greatly one party over another that contract is void'. Or words to that effect?
    Here is the relevant legislation.

    http://www.legislation.gov.uk/uksi/1999/2083/contents/made

    If they chucked in a phone as part of the contract, don't expect to be able to keep that if you do succeed in breaking it.


    Have you read the contract you agreed to? What does it have to say about non-performance by EE?
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