4 replacement HTC ONE's, broken again

kai666

I have an HTC One through vodafone, and 12 months through a 2 year contract.

Over the last 4 months I have have had to send the phone back 3 times, each time for a different problem, and each time they send me a new phone.

Now phone number 4 also has a problem, the camera goes purple in low light, and makes pictures useless.

I have had enough, I don't want another HTC one, as I assume they will just send me a 5th phone. I have no confidence the next one will work any better, having just spoken to the CS online chat, they said they will only replace a phone if it's the same phone with the same problem that can't be fixed 4 times, and then only with the same make and model.

I have vodafone insurance, and he suggested claiming off that to get another model phone. I have doubts that is possible, as insurance doesn't work like that to my knowledge.

Has anyone got any tips on where I can go from here, to get the phone changed. The other option they suggested was to buy myself out of the contract, and take out a new one!!!!!!!!!

many thanks

Vodafone

Hi kai666,

Thanks for making me aware of this.

So I can take a closer look at things, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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Vodafone UK

kai666

Thank you for replying

I have been in contact with customer services and hopefully now everything has been sorted out satisfactorily (fingers crossed!)

Vodafone

You're welcome kai666.

Thanks for letting me know that things have been resolved.

Kind regards,

Lee

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Vodafone UK