What happened to Castle Money savings?

daisyduck1976

Would be grateful for any help, as I feel sick with worry!

I have a castle money (part of Skipton) savings account which I haven't accessed for over a year. I have moved house, and today I suddenly panicked that I didn't change the address on this account, because I haven't had my annual statement (post redirect has now finished).

I tried to log on to my online account to check everything, and the website doesn't exist anymore. there's no sign of Castle Money anywhere on the internet. All that comes up when you search is Skipton, which were their umbrella company.

I thought perhaps they'd streamlined everything, so I tried to log in and it says the customer number isn't correct. I tried to email them for help because there's no phone line on Sundays, and the online form says that my account number is invalid.

I am panicking like you wouldn't believe. Does anybody know anything about it?

badger09

Really -you couldn't find Castle Money anywhere on the Internet:cool:

What about here?
http://www.fca.org.uk/consumers/complaints-and-compensation/how-to-claim-compensation/banking-and-saving/building-societies-brands

I'm not surprised your Castle Money log in doesn't work. Please stop panicking and contact Skipton tomorrow

daisyduck1976

Thanks for the sarcasm. As I stated earlier, I know they were under the umbrella company of Skipton so your link tells me nothing that isn't already written on my savings statement.

I meant no sign of anywhere to log into a castle money account. No Castle money website.

I know I can call them tomorrow, but it doesn't help me sleep tonight. Was hoping someone might know what actually happened to Castle money.

ColdIron

May I suggest that if you want people to help that you don't rub them up the wrong way by criticising well intentioned posts. You catch more flies with honey than vineger

Annisele

You're probably right, and Skipton have streamlined everything - in which case it's no surprise that your old login details are invalid.

Nothing has happened to Castle Money. According to this, it was simply a trading name of Skipton - so your money was with Skipton rather than Castle Money all along. It looks like Skipton has just decided to use different branding.