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Orange Shop on-line

Last night at 4.30 pm I ordered a Nokia 3220 Star Wars special edition mobile phone for my son at £59.99. He has been saving up for quite a while and really liked this one. I went on to the Orange website this morning just to check something and it has been reduced to £49.99. Now £10 is quite a bit of money to anybody, never mind a 13 year old boy.

I telephoned them to see if they would change the order price for me as it wouldn't have gone out yet and I could not believe their response. I have to order another phone at the new price and when the original phone arrives, to return the phone back to them under their 14 day money back guarantee.

Surely it would have been quicker, cheaper and easier just to refund the £10 on their computer screen whilst I was on the phone.

Alison

Comments

  • aliasojo
    aliasojo Posts: 23,053 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Alison_B wrote:
    Surely it would have been quicker, cheaper and easier just to refund the £10 on their computer screen whilst I was on the phone.

    Without doubt. Isn't it amazing the way so many businesses have absolutely ridiculous policies?

    At least you're getting to save though, albeit in a roundabout way, lol.
    Herman - MP for all! :)
  • fatboyonadiet
    fatboyonadiet Posts: 5,400 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I had the same problem too - such a pain in the neck
    2p off is still 2p off!
  • bbb_uk
    bbb_uk Posts: 2,108 Forumite
    Maybe a bit late now but I'd just of cancelled the order. Put phone down and rung up again and ordered it at the newer (cheaper) price.
  • Murtle
    Murtle Posts: 4,154 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    wow, so it's not just Vodafone that do this!!! It is amazing, not lest because of the full cost of sending the phone out and then having it returned. Amazing.....
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