***OVERPAYMENT and high telephone bills to HMRC***

ellyclaire34

I have been notified that I have an overpayment of £1700! I have spent countless hours on the phone to HMRC to no avail, they say this has arisen due to me finishing in 1 job and starting in another, when this happend I notified HMRC and gave them my figures form previous job, and esitmated income for new job. Sorted I thought....had my new award in the post scanned over it and thought it was correct!! But the advisor did not add the 2 incomes together to give my overall figures for the tax year, so this has left me paying money back to HMRC that I cannot afford. I have put an appeal in but dont have much faith in the system. This went in on the 3rd of June and I am still waiting for a decision, yesterday they sent a demand notice for payment by 26/10 (even though they take money by direct debit every month) which lead to me ringing them again, I checked my phone bill last night after using my landline to call HMRC, this cost me £7.05 as i was in a queue for 50 minutes plus re-explaining everything to the advisor I must have been on the phone for over an hour. I am fed up now and want this sorted but I feel HMRC can do whatever they want to people :sad::sad:

davehughes182

It sounds lke you may need to dispute the Overpayment rather than Appeal although you say you 'thought' the award was correct when infact it wasnt so it may not be a succesful dispute.
Good Luck though :-)