how far can the banks check

jimmy02

i recieved a letter regarding my claim for ppi today from the rbs now i contacted them on 19th september since they had not replied to my previous correspondance which i sent on 29th july 2014 they received this on 7th august 2014, i requested statements for my accounts from 1987 to 2001, they state they cannot provide this information as they have no longer records of my credit card statements, they sent me a cheque for £30 for having not recieved correspondance and suggested if i am unhappy to contact the financial ombudsman service who i have already contacted regarding this

societys_child

After 6 years they start deleting, doubtful they'll have statements going back to 2001.

[Deleted User]

jimmy02 wrote: »

i requested statements for my accounts from 1987 to 2001

1987 is 27 years ago! :eek:

jimmy02 wrote: »

they state they cannot provide this information as they have no longer records of my credit card statements

Banks typically keep records for around six years. If you closed your account in 2001, there will be no statements still on file for you.

jimmy02 wrote: »

they sent me a cheque for £30 for having not recieved correspondence

This is a gesture of goodwill to apologise for not responding to your (unreasonable) request for 14 years of statements from two decades ago.

jimmy02 wrote: »

if i am unhappy to contact the financial ombudsman service who i have already contacted regarding this

The Ombudsman will not be able to somehow force the bank to provide records that no longer exist. If the Bank had replied in a timely fashion, you really would have no complaint at all. Your sense of entitlement is rather staggering, to be honest.

societys_child wrote: »

doubtful they'll have statements going back to 2001.

OP wants fourteen years PRIOR to 2001!:eek:

stclair

Lol RBS records only going back 10-12 years.

sun73

stclair wrote: »

Lol RBS records only going back 10-12 years.

I got bank statements from RBS/NatWest going back to 1992. It seems to depend on whether you have an active account or not.

[Deleted User]

sun73 wrote: »

It seems to depend on whether you have an active account or not.

It depends very much on whether the account is still open. In the Op's case, there is no chance of receiving fourteen years of historical statements when the account was itself closed nearly fourteen years ago.

Long term customers do find that records are kept more diligently and for longer.