MSE News: Former Sky customer? You may be in line for a refund

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in Phones & TV
A number of former Sky TV, broadband and home phone customers who were in credit when they left may be due a refund...
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Former Sky customer? You may be in line for a refund

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Former Sky customer? You may be in line for a refund

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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My history is that in 2005 I cancelled the contract at the end of the minimum 12 months and have been legally enjoying "FreeSky" for 9 years. At one time I needed to buy a freesky card to continue to get channel 5 but that is also now unscrambled.
They owe me nothing! They can keep it.
May not be a scam but possibly an attempt to contact old customers. Otherwise why not just send a cheque, or process the credit and see if it fails?
As an ex-customer, just login to your account with your Sky ID... see if you are in credit and if so then live chat with accounts and billing.
Sweet.
Nice surprise.
what number did you ring, and do you need to enter any information on the keypad?
I got a cheque from Sky this morning for £14. I haven't been a customer of theirs since 2006 and nor do I ever want anything to do with them again. I'll cash it tomorrow. I initially thought the whole thing was a scam. Mmm, a refund with no interest earned on my money that they've been holding onto for eight years. How does that work?
Worse than that they send a letter to the address they hold from pre-2012 in the hope you have moved home and won't receive the letter so they can keep your money (they could simply credit your last bank account).
The phone number in the letter is simply an automated service which despatches a cheque to the address you were a customer at (no option to speak to a human being, the call just terminates if you do not enter the account number on the letter).
My partner received this letter dated 21 Jan sent to an address she rents out now. We phoned Sky (customer service, option: payments) they point blank refused to add interest. They did agree to credit the money (£28) to a bank account rather than send a cheque to the former address. It took 25 minutes on the phone to India to achieve this - which is why we haven't been Sky TV customers since 2010. They don't appear to have improved the service since we left as very unhappy customers back then.
I'd have thought the odds of moving a bank account in the last three years is higher than the odds of moving house in the same period for many people so your argument is an odd one.
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