Rip Off Britain?

ukdenny

RIP- OFF-BRITAIN
You may find this interesting:
I recently made purchases at LidlUK Cromwell Rd, Grimsby. When I got home I found they had charged me a much higher price on several items than what they advertised in store. Their customer services ignored my complaint so I complained to the local Trading Standards who passed me to the Citizens Advice who have now passed it back to the Trading Standards. I reprint their reply below. So it seems to me that LidlUK can rip you off quite legally, knowing that the majority of people do not check their till receipt (Do You check yours?) So this really is a LidlUK Surprise!

Thank you for your enquiry to Citizens Advice consumer service. Your reference number is AK 12326546.

With reference to your enquiry, the price shown for goods and services is known in law as an invitation to treat and is not a legal offer to sell the product at that price. An invitation to treat is simply an invitation for you to make an offer to purchase the product at the advertised price, which the trader in question can then choose to accept or reject. The trader is therefore not obliged to sell the advertised product at the advertised lower price.

When a mistake is made, some traders will sell at the lower price, but there is no law that would force them to do so.

Although the law does not give you the right to enforce the lower price, persistently giving a misleading price indication may be a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008. I will therefore pass the details of your complaint on to your local Trading Standards office for their information.

DCFC79

ukdenny wrote: »

RIP- OFF-BRITAIN
You may find this interesting:
I recently made purchases at LidlUK Cromwell Rd, Grimsby. When I got home I found they had charged me a much higher price on several items than what they advertised in store. Their customer services ignored my complaint so I complained to the local Trading Standards who passed me to the Citizens Advice who have now passed it back to the Trading Standards. I reprint their reply below. So it seems to me that LidlUK can rip you off quite legally, knowing that the majority of people do not check their till receipt (Do You check yours?) So this really is a LidlUK Surprise!

Thank you for your enquiry to Citizens Advice consumer service. Your reference number is AK 12326546.

With reference to your enquiry, the price shown for goods and services is known in law as an invitation to treat and is not a legal offer to sell the product at that price. An invitation to treat is simply an invitation for you to make an offer to purchase the product at the advertised price, which the trader in question can then choose to accept or reject. The trader is therefore not obliged to sell the advertised product at the advertised lower price.

When a mistake is made, some traders will sell at the lower price, but there is no law that would force them to do so.

Although the law does not give you the right to enforce the lower price, persistently giving a misleading price indication may be a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008. I will therefore pass the details of your complaint on to your local Trading Standards office for their information.

Never had a problem with Lidl and prices.

Did you check your receipt ?

Horseunderwater

That has always been the case - My mum when she was alive, went into Woolies years back when kit kats were normally 14p each, however she saw multipacks at same price & took those 2 till instead & old eagle eye would not sell them to her for same reason. Called her manager who said you can buy 1 at that price as a reward for spotting the error, the rest will be 40p as usual. She took the 1 & never shopped there again. All over 80p. That was in 1981/2.

dlusman

ukdenny wrote: »

I recently made purchases at LidlUK Cromwell Rd, Grimsby. When I got home I found they had charged me a much higher price on several items than what they advertised in store. .

If the price was "much" higher , you surely should have noticed earlier ?

jon81uk

Generally it is best to check your receipt before you leave the store so you can point out errors immediately.

lincroft1710

ukdenny wrote: »

You may find this interesting:

Sorry but this is not something new. The invitation to treat scenario is often quoted on this board.

peachyprice

ukdenny wrote: »

RIP- OFF-BRITAIN
You may find this interesting:
I recently made purchases at LidlUK Cromwell Rd, Grimsby. When I got home I found they had charged me a much higher price on several items than what they advertised in store. Their customer services ignored my complaint so I complained to the local Trading Standards who passed me to the Citizens Advice who have now passed it back to the Trading Standards. I reprint their reply below. So it seems to me that LidlUK can rip you off quite legally, knowing that the majority of people do not check their till receipt (Do You check yours?) So this really is a LidlUK Surprise!

Thank you for your enquiry to Citizens Advice consumer service. Your reference number is AK 12326546.

With reference to your enquiry, the price shown for goods and services is known in law as an invitation to treat and is not a legal offer to sell the product at that price. An invitation to treat is simply an invitation for you to make an offer to purchase the product at the advertised price, which the trader in question can then choose to accept or reject. The trader is therefore not obliged to sell the advertised product at the advertised lower price.

When a mistake is made, some traders will sell at the lower price, but there is no law that would force them to do so.

Although the law does not give you the right to enforce the lower price, persistently giving a misleading price indication may be a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008. I will therefore pass the details of your complaint on to your local Trading Standards office for their information.

You're stamping your feet like this is something new and exclusive to Lidl. It's always been the case, for every retailer in the land.

Which is why you should always check your receipt before you leave the store.

shammyjack

ukdenny wrote: »

RIP- OFF-BRITAIN
You may find this interesting:
I recently made purchases at LidlUK Cromwell Rd, Grimsby. When I got home I found they had charged me a much higher price on several items than what they advertised in store. Their customer services ignored my complaint so I complained to the local Trading Standards who passed me to the Citizens Advice who have now passed it back to the Trading Standards. I reprint their reply below. So it seems to me that LidlUK can rip you off quite legally, knowing that the majority of people do not check their till receipt (Do You check yours?) So this really is a LidlUK Surprise!

Thank you for your enquiry to Citizens Advice consumer service. Your reference number is AK 12326546.

With reference to your enquiry, the price shown for goods and services is known in law as an invitation to treat and is not a legal offer to sell the product at that price. An invitation to treat is simply an invitation for you to make an offer to purchase the product at the advertised price, which the trader in question can then choose to accept or reject. The trader is therefore not obliged to sell the advertised product at the advertised lower price.

When a mistake is made, some traders will sell at the lower price, but there is no law that would force them to do so.

Although the law does not give you the right to enforce the lower price, persistently giving a misleading price indication may be a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008. I will therefore pass the details of your complaint on to your local Trading Standards office for their information.

You just wasted 15 minutes of your life on an over angry post about overcharging that most of us are used to . Check your receipts before leaving the store every time and deal with it there and then like normal people do !

mije1983

I was expecting so much more from this thread when I read the title. And all it turns out to be is one Lidl error

Buzby

The SEL (shelf edge label) should represent what will be charged at the till, but here's the problem. Prices change, loss leaders end, and the issue is when the new SEL is printed (triggering the new price at the till). The problem is in the time it takes for the label to get from the printer to the shelf.

Sadly, as they print anything up to 30+ at a time, the time taken to find the product and swap the SEL is variable.

Mistakes mean you must check your receipt. It is the nature of the beast.

PenguinJim

ukdenny wrote: »

So it seems to me that LidlUK can rip you off quite legally, knowing that the majority of people do not check their till receipt (Do You check yours?)

I simply add the prices of my items as I put them in my trolley, so I know what to expect as a final cost and can query if necessary. I often check the prices that come up as items are scanned (particularly in one supermarket which has mislabelled its prices many times in my own, personal experience!), but not always, as I know what the final price should be. And sometimes I'll be overzealous and check the receipt, too, as I'm walking out!

I think these would be standard practices for good MSEs (although perhaps not all three at once!), but I could be wrong.

Also, I think "Rip-Off Britain" is an expression that applies to the prices differences between products in the UK compared to other countries. For example, the GTX 970 launched last week for US$329 (£202) in the States and £270 in the UK. Therefore, rip-off Britain.