Barclays Current Account Charges

Thrugelmir

dumpyboy wrote: »

Is this just what banks and credit providers do at the first sign of trouble

No it's human behaviour. What it comes to monetary matters. Aggression is deemed the best form of attack. Trouble is you've heard it all before so many times. People are very predictable.

tinkerbell28

Barclays and I know as we've loads of accounts with them sent about 3 letters for each account. The FOS will never accept on the balance of probabilities that no letters turned up.

OhReally_2

kivsy wrote: »

I have come back to thank the few people who did post some helpful comments here.

You are most welcome, don't mention it

(There is a thanks button you can use on posts that you found helpful if you'd really like to show some appreciation )

Since posting I have spoken with the financial ombusman who says I have a strong case and is dealing with it for me.

Allow me, if you will, to offer some more helpful advice.

The ombudsman will not deal with any claim until you have first exhausted the bank's own complaint procedure.
That means making a complaint to the bank and allowing at least 8 weeks for them to investigate and resolve (unless the bank issues you with a 'deadlock' letter sooner)

kivsy

Hi,

I thought I would pop by and let you all know that following our talks with FOS a letter went to Barclays who have called me and admitted they were at fault and are in the process of settling compensation for me.

colsten

compensation for what?

kivsy

They are paying the charges back and compensating me for the time and stress

eskbanker

kivsy wrote: »

I have spoken with the financial ombusman who says I have a strong case and is dealing with it for me.

kivsy wrote: »

following our talks with FOS a letter went to Barclays

Just for the avoidance of doubt and to help others who may be in a similar situation, are you saying that the FOS took this on as a case and they are dealing with Barclays on your behalf, or that they gave you some advice about what you should put in a letter that you have then sent to Barclays?

kivsy

No, I am saying that I spoke to FOS who took on the case for me. They wrote to Barclays for me and then the bank contacted me to sort it out with me.

PeacefulWaters

kivsy wrote: »

No, I am saying that I spoke to FOS who took on the case for me. They wrote to Barclays for me and then the bank contacted me to sort it out with me.

I refer you to post #18 which said ...

The FOS will simply pass it on to Barclays

On an unrelated note, there appears to be an odd situation on the Loans forum where the FOS is touting for business. It feels ever so slightly inappropriate.
https://forums.moneysavingexpert.com/discussion/5072990