Natwest Account Opening Problem and Processing Team not based in Uk !

Ryan101

I have been getting the run-around from NatWest, Opened a Credit Card with them Online no problem with £5700 limit, card arrived with a week, opened a Savings account with them online, again no problems all opened within a week.

So thought well may as well have my Current account them, so applied online - Big Mistake!, got told I have £3700 Overdraft (Thanks but won't use it), then told we just need a few more details, which was Bank statement, then more Bank Statements, then proof of income, then proof of investments, then send the bank statements that we just returned to you back again and highlight the Income on them !.

Last bit sent in last week, so calls today to check the progress (Application will time out in less than a week as you only get 30 days), staff every helpful, seen everything had been sent back but nothing done about it, then she tells me that she can’t contact the department that processes these as the are not based in the UK!!, but she will have to email them!.

What have I got myself into?, I thought it would be a 10 minute job and 3+ weeks on its not.

SnowTiger

Is there a particular reason you're choosing to use Natwest? Last time I checked their credit card, savings accounts and current accounts weren't anything special.