Destinology!!!!

MasterPoo

So I booked with Destinology for a holiday next year.

I emailed their consultant for other requirements, regarding other holidays, I called, I emailed, the guy didn't get back to me.

So today I decide to do a live chat, I get to talking to Anna, I give her my requirements (for half term) she asks if I've spoken to her colleague/s naming them by name, I reply yes, she says well she will pass my query onto to them.

I try explaining that I've tried calling and emailing her colleague and he hasn't returned any of my calls or replied to any of my emails. She gives some flimsy excuse ".....very busy period you're looking at....", I felt like screaming AND YOUR POINT IS WHAT??? Bearing in mind I'd not given him my budget yet, so he had no way of knowing if it was within my budget or had any other constraints.

So anyway, now I'm sitting here, "waiting" for someone from Destinology to contact me.......I bet I won't hear back!:mad::mad:

I LOATH bad customer service!

Pollycat

Are there no alternative companies that offer similar holidays?

MasterPoo

There are, I'm just highly irritated! I'll just go spend my money somewhere else.

mgdavid

MasterPoo wrote: »

...... she asks if I've spoken to her colleague/s naming them by name, I reply yes, ........

should have replied 'no'

Pollycat

DestinologyHelpdesk wrote: »

with reference to the original posting, I am both embarrassed and extremely annoyed with the way you have been handled, this is certainly not the level of service I expect or will tolerate from my Destinology Team. Please contact me on the below email address and I will contact you immediately. I am really sorry you have had this experience.
[EMAIL="helpdesk@destinology.co.uk"]helpdesk@destinology.co.uk[/EMAIL]

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Pretty poor service from your consultant, imho.