EasyHotel would not refund £280. What can I do?

saskay

I'm looking for some advice on how best to handle this situation.

Back in march-2014 I moved from Scotland to London for a job. At the time my job started before I could find a proper accomodation. So, I planned to stay at easysHotel temporarily for about a week and do a flat search. Luckily after a couple of days I found a flat which I could move into straight away.

So, I went ahead and canceled the rest of my booking - at the time I was told there will be an admin charge of £10 and will also deduct the night's fee ( as I was checking out after the cut-off time for that day) - I was happy with that. I was expecting a refund of £280 but instead they gave me a £280 easyHotel credit which can be used to make any further bookings in their chain of hotels - this credit must be used up within 12 months of cancellation.

But, it is looking unlikely that I would ever need to be using easyHotel or any other hotel in the near future.

So, the bottom line is I'm looking at the prospect of losing £280. Is there any way I can get that money back? I can't afford to leave that sort of money on the table.

Many thanks in advance.

hollydays

They say

Reservations
(a) All room reservations, amendments, or cancellations must be made online at https://www.easyHotel.com ("the Website").

(b) Full payment for your accommodation must be made at the time of booking. All bookings must be charged to a valid credit or debit card and will be charged to that card when the booking is made or against your customer account credit balance with us. As part of your booking, you will be required to provide details of a credit or debit card. If you have not booked with us before, you will be asked to register your details with easyHotel, which will open a customer account in your name ("the Account"). All payments for bookings made by you will be shown as debits to your Account. For clarity references to 'Account' means your easyHotel customer account.



It's a goodwill gesture.

kazwookie

http://www.easyhotel.com/terms_conditions/terms_conditions.html

Look at point 3c.

daytona0

(a) A charge of £10 ("the Charge") will apply if you amend or cancel your booking after it has been confirmed by us as a penalty for failing to comply with the requirements of the contract for accommodation.

(b) Cancellations or amendments to your booking must be completed before 3pm on the day prior to your original check-in date. You cannot cancel a booking after this time. Any credit arising as a result of an amendment or cancellation will be credited to your Account minus the Charge. If you cancel or amend your booking after 3pm on the day before your original check-in date, you will not receive any credit for the first night of your booking. If your booking was for more than one night, your Account will be credited (in the currency you paid in) for the amount you paid for any subsequent cancelled night(s), minus the Charge.

(c) Once you have checked in to your easyHotel you cannot amend or cancel the related booking. Should you wish to check out before your scheduled departure date, you must advise the hotel before 3.00pm on the day prior to your new check out date. in such an event we will credit the cost of the night(s) cancelled to your Account, minus the Charge.

(d) If you do not arrive at the easyHotel to which your booking relates by 10am on the morning after the first night of your booking, you will not receive any credit to your Account for the first night of your booking. All subsequent nights of your booking will be automatically cancelled and the amount you paid for them credited to your Account minus the Charge.

(e) An Account credit can be used as payment for future easyHotel bookings but must be used within 12 months of the date of the amendment or cancellation to which it relates.

saskay

I just have to let it go then.

zaax

Can you not sell it on ebay?

saskay

zaax wrote: »

Can you not sell it on ebay?

That's good idea. I just search eBay for similar listings but couldn't find any. So, not sure how many people would be interested. I guess it is worth a try.

I also sent another email to easyHotel requesting them to consider a cash refund.

daytona0

saskay wrote: »

That's good idea. I just search eBay for similar listings but couldn't find any. So, not sure how many people would be interested. I guess it is worth a try.

I also sent another email to easyHotel requesting them to consider a cash refund.

Gumtree etc

Inner_Zone

saskay wrote: »

That's good idea. I just search eBay for similar listings but couldn't find any. So, not sure how many people would be interested. I guess it is worth a try.

Is it. What happens if the buyer trashes the room, etc, your CC gets debited.

saskay

Inner_Zone wrote: »

Is it. What happens if the buyer trashes the room, etc, your CC gets debited.

Good point.

unholyangel

What about a break for parents, other family or a friend as a present?

If you're not going to use it yourself before it expires, may be worthwhile considering.