Easy Jet lies

peachyprice

For future reference and for anyone else reading, if you want a different number of cases outbound to inbound you can book it by phone and only pay for the cases you need.

ymk101

after all I did not get any help from this forum. can any one advice is there a airline ombudsmen or do I go CAB? please help

custardy

ymk101 wrote: »

after all I did not get any help from this forum. can any one advice is there a airline ombudsmen or do I go CAB? please help

Well since nobody 'helped'.
Why are you back?

photome

ymk101 wrote: »

after all I did not get any help from this forum. can any one advice is there a airline ombudsmen or do I go CAB? please help

What help where you expecting, people gave opinions thats all.

Maybe you need to escalate.

what does it say in terms and conditions about paying for luggage and then not using.

Pollycat

ymk101 wrote: »

after all I did not get any help from this forum. can any one advice is there a airline ombudsmen or do I go CAB? please help

That's a bit rich.

I said this to you after asking the same question 3 times:

Pollycat wrote: »

Jeez, getting information out of you is like pulling teeth!:wall::wall:

I suggest that if you do intend to write to 'a airline ombudsmen or go to CAB' you provide them with all the necessary information right at the beginning.

buglawton

A small claims court would almost certainly uphold OP's claim. Easyjet would pay up rather than see it go to court as journalists lie in wait for this sort of thing. But It's probably not worth the effort unless you like fighting for the principle of things.

Easyjet needs to do some staff training and clarify its processes and FAQ/Ts and Cs to fix this sort of thing. If it's so easy to achieve the goal by booking separate outbound/inbound flights or by using the phone, why didn't Easyjet advise this upfront?

All in all "we are not a refundable company" are very weasel words indeed and Easyjet's reputation has just plummeted in my estimation.