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Offer, gesture of goodwill

hi,
have received my first offer from CapitalOne. However, they have deducted £12 from every charge stating that this was agreed with the OFT.
I am writing back to accept this as part payment only, this works and I have a copy of the letter. But I want to mention that the £12 charge is still not a true cost to the banks. I have read this on a thread, but cannot find it. Can anybody direct me to this.
Thanks
Halifax Bank - £8,724.57 (inc int)- MCOL - settled £7,108.00 (claim less interest):j
Halifax Credit Card - £279.70(inc int) 1st request :rolleyes:
Egg - £665.26 (inc int) - MCOL £749.97, by default :j
Marbles - £1,390.54 (inc int), offered £0. 2nd offer £550, threated court for remainder, accepted £1096 (claim less interest) :j
Capital One - £1,024.72(inc int), MCOL settled £1,152.77, (int+court costs) :j
Creation - £375.55 - 1st request, settled £312.41 :j
Barclaycard - £1343.27 - offered £366 - rejected threaten to court :mad:
Sainsbury Bank - £ £1056.86(inc int) - MCOL :mad:

Comments

  • To be honest, I am pleased you have said this. The OFT report stated that the threshold of £12 was the upper limit in which they would not take action. However as you rightly say, it still does not make £12 legal.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
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