Lloyds security code issue (Tel banking)

Mattonlaptop

zerog wrote: »

Just wow. Coming from a person whose signature is "Never argue with idiots - they will drag you down to their level and then beat you with experience."

I have asked David to contact me in private, no problem if he has some comments about this issue, but I would prefer to take it off the message board. I asked for advice, and don't wish to argue on a forum.

Mattonlaptop

Thanks for messages. Now resolved with Lloyds, they admitted that I have always had a security code on telephone banking, and what took place on Friday should not have happened.

As a gesture of good will they gave me £50 for the hassle.

Thank you Lloyds for resolving swiftly.

Steve_xx

Mattonlaptop wrote: »

Thanks for messages. Now resolved with Lloyds, they admitted that I have always had a security code on telephone banking, and what took place on Friday should not have happened.

As a gesture of good will they gave me £50 for the hassle.

Thank you Lloyds for resolving swiftly.

Good to hear that you got a resolution. I know how frustrating this can be. Yes, there are times when the banks do get it spectacularly wrong.

Mattonlaptop

Steve_xx wrote: »

Good to hear that you got a resolution. I know how frustrating this can be. Yes, there are times when the banks do get it spectacularly wrong.

Thanks Steve, I have to say the customer care team were excellent and understood the distressed caused.