We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Samsung ue32h5500 SMART tv - cannot download content
bocaboca
Posts: 38 Forumite
in Techie Stuff
Brand new TV , connected to router easily and gets on www ok.
But when trying to load BBC iPlayer ( for example), it says " This function is not supported". I get the same error on every other app I have tried as well.
But when trying to load BBC iPlayer ( for example), it says " This function is not supported". I get the same error on every other app I have tried as well.
I have tried Support > Self Diagnosis > Smart Hub Connection Test and it told me there was a problem downloading apps (!) and that i needed to update my tv software.
I checked this and found that Auto software update is ON, I then tried manual update of software and it says that it is already the current version ( 2116)
Any thoughts please?
I checked this and found that Auto software update is ON, I then tried manual update of software and it says that it is already the current version ( 2116)
Any thoughts please?
0
Comments
-
Think its to do with BBC's iPlayer codec/encryption change earlier this year. Certain smart tv's have needed updates, normally its a case of waiting for the manufacturer to update, could always email Samsung which may prompt them.0
-
Thanks krisdorey,
do you think that would affect the ability to download any app?0 -
Doubt it i am 2116 and iplayer amazon prime and all work fine, is your telly using wireless or ethernet?4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy0
-
I'm on wireless; I'll give ethernet a go tomorrow.0
-
Brand new TV , connected to router easily and gets on www ok.
But when trying to load BBC iPlayer ( for example), it says " This function is not supported". I get the same error on every other app I have tried as well.I have tried Support > Self Diagnosis > Smart Hub Connection Test and it told me there was a problem downloading apps (!) and that i needed to update my tv software.
I checked this and found that Auto software update is ON, I then tried manual update of software and it says that it is already the current version ( 2116)
Any thoughts please?
I just got control of my sammy remote control(wife going to bed) and I get the same message , but if I pres the smart hub button it still works fine and iplayer et al work fine ....funny huh?4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy0 -
An after thought ....are you pressing the down button after pressing the hub button or even the ok (window with enter like button ie a screen with a left turn symbol on it) ?4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy0
-
Hi debitcardmayhem,
yes, i,
believe i,
am getting into the Smart Hub and can see the various "available" apps but when I try to download them I get the "function not supported " error.
rgds, Tony0 -
It takes a little while for the TV to download the apps when new, try again after 24 hours.
You do need a decent internet connection speed though."A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
Ride hard or stay home :iloveyou:0 -
after 75 mins on phone with Tech Support she suspects this is another Faulty TV!..
am i just unlucky or is there a issue at Samsung?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards