Samsung ue32h5500 SMART tv - cannot download content

bocaboca

Brand new TV , connected to router easily and gets on www ok.
But when trying to load BBC iPlayer ( for example), it says " This function is not supported". I get the same error on every other app I have tried as well.

I have tried Support > Self Diagnosis > Smart Hub Connection Test and it told me there was a problem downloading apps (!) and that i needed to update my tv software.

I checked this and found that Auto software update is ON, I then tried manual update of software and it says that it is already the current version ( 2116)

Any thoughts please?

DevCoder

Think its to do with BBC's iPlayer codec/encryption change earlier this year. Certain smart tv's have needed updates, normally its a case of waiting for the manufacturer to update, could always email Samsung which may prompt them.

bocaboca

Thanks krisdorey,

do you think that would affect the ability to download any app?

debitcardmayhem

Doubt it i am 2116 and iplayer amazon prime and all work fine, is your telly using wireless or ethernet?

bocaboca

I'm on wireless; I'll give ethernet a go tomorrow.

debitcardmayhem

bocaboca wrote: »

Brand new TV , connected to router easily and gets on www ok.
But when trying to load BBC iPlayer ( for example), it says " This function is not supported". I get the same error on every other app I have tried as well.

I have tried Support > Self Diagnosis > Smart Hub Connection Test and it told me there was a problem downloading apps (!) and that i needed to update my tv software.

I checked this and found that Auto software update is ON, I then tried manual update of software and it says that it is already the current version ( 2116)

Any thoughts please?

I just got control of my sammy remote control(wife going to bed) and I get the same message , but if I pres the smart hub button it still works fine and iplayer et al work fine ....funny huh?

debitcardmayhem

An after thought ....are you pressing the down button after pressing the hub button or even the ok (window with enter like button ie a screen with a left turn symbol on it) ?

bocaboca

Hi debitcardmayhem,

yes, i,
believe i,
am getting into the Smart Hub and can see the various "available" apps but when I try to download them I get the "function not supported " error.

rgds, Tony

missile

It takes a little while for the TV to download the apps when new, try again after 24 hours.


You do need a decent internet connection speed though.

bocaboca

after 75 mins on phone with Tech Support she suspects this is another Faulty TV!..

am i just unlucky or is there a issue at Samsung?