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British Gas Homecare / Home Insurance
jaymz84
Posts: 24 Forumite
Last year, I purchased my first home, and have been very happy in there so far.
Around 6 weeks ago, I noticed that I'd lost hot water, and called a local plumber who pumped up my combi boiler as the pressure had dropped, and all was good, for a week. Since then, I've lost pressure a further three times, and had the pressure release valve replaced. Thankfully it's cost very little as he's been doing other work for me as well.
Some research and the plumbers opinion led me to believe that the most likely cause was a leak somewhere in the house causing the pressure to drop. I have a British gas homecare policy which covers my plumbing and heating, so I decided to bite the bullet of the £99 excess and call them. An engineer was promptly sent to me, who has since pumped up the boiler, isolated the heating system, and identified that there is almost certainly a leak in the heating system. There are no visible leaks anywhere in the property, and the only area that the engineer believes the leak would be is a pipe that runs through the floor in my extension. As it has hardwood flooring, he has said that he can't take it up, and that I should seek a specialist to identify the exact location, to take up the relevant flooring and to get back in touch with British Gas who will then perform the repairs.
Is this satisfactory? I'm paying for the peace of mind that my plumbing and heating will be fully functional. Currently I have hot water once more, but not heating. Should I get a specialist plumber in to identify the exact location of the leak and try to bill BG for it? What options do I have with my Home Insurer (Though their excess is £500 as opposed to BG's £99)
Thanks in advance for any advice!
J
Around 6 weeks ago, I noticed that I'd lost hot water, and called a local plumber who pumped up my combi boiler as the pressure had dropped, and all was good, for a week. Since then, I've lost pressure a further three times, and had the pressure release valve replaced. Thankfully it's cost very little as he's been doing other work for me as well.
Some research and the plumbers opinion led me to believe that the most likely cause was a leak somewhere in the house causing the pressure to drop. I have a British gas homecare policy which covers my plumbing and heating, so I decided to bite the bullet of the £99 excess and call them. An engineer was promptly sent to me, who has since pumped up the boiler, isolated the heating system, and identified that there is almost certainly a leak in the heating system. There are no visible leaks anywhere in the property, and the only area that the engineer believes the leak would be is a pipe that runs through the floor in my extension. As it has hardwood flooring, he has said that he can't take it up, and that I should seek a specialist to identify the exact location, to take up the relevant flooring and to get back in touch with British Gas who will then perform the repairs.
Is this satisfactory? I'm paying for the peace of mind that my plumbing and heating will be fully functional. Currently I have hot water once more, but not heating. Should I get a specialist plumber in to identify the exact location of the leak and try to bill BG for it? What options do I have with my Home Insurer (Though their excess is £500 as opposed to BG's £99)
Thanks in advance for any advice!
J
0
Comments
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Forget your home insurance.
British Gas are saying sort out their access and they'll fix it. I'm also assuming they will pay up to £1,000 of the costs involved in getting that access:
http://www.britishgas.co.uk/content/dam/british-gas/documents/HomeCare_Range_Terms_and_Conditions.pdf
If that's the case, do as they suggest.0
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