Visa Debit Chargeback (TSB)

LplateSaver

Hi how do I start the charge back process? Is it a letter and if so addressed to whom or is there a form to fill in?

Also if successful where does the money come from? I would hope the supplier who hasn't delivered but I can't see that that makes sense as how would my bank take from their account?

antrobus

LplateSaver wrote: »

Hi how do I start the charge back process? Is it a letter and if so addressed to whom or is there a form to fill in?...

You contact the bank who issued the Visa debit card to you.

LplateSaver wrote: »

...Also if successful where does the money come from? I would hope the supplier who hasn't delivered but I can't see that that makes sense as how would my bank take from their account?

Don't worry about it. If your bank accepts your chargeback request that's their problem.

grumbler

MSE article:

• Visa, Mastercard & Amex Chargeback Protection
  
  

AFAIK, it's the seller's bank that pays in the first place. Then they take the money from the seller's account if there is anything to take.

LplateSaver

This may be a silly question but I have just written my letter based off the template and was wondering if I should include 'I look forward to a full and prompt response to this letter within 14 days.' does the 14 days thing work? To me it seems a bit demanding when the bank have done no wrong but the supplier?

meer53

LplateSaver wrote: »

This may be a silly question but I have just written my letter based off the template and was wondering if I should include 'I look forward to a full and prompt response to this letter within 14 days.' does the 14 days thing work? To me it seems a bit demanding when the bank have done no wrong but the supplier?

Just phone them.

jonesMUFCforever

OP what will you do if they stray outside of your 14 days?


Can you tell us why you want to start a chargeback?

sheramber

when I used chargeback I phoned Masterclass.

They sent me a form to fill in with details of the company and asked for details of what I had done to get the product.

I sent the completd form back with copies of the emails I had sent and details of telephone calls made which went to an answerphone.

They did advise it could take a few weeks to process.