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linda_Core
linda_Core Posts: 2 Newbie
edited 18 September 2014 at 10:34PM in Overseas holidays & travel planning
Hi guys what best number for atol as I would like them to advise

Comments

  • jpsartre
    jpsartre Posts: 4,093 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    ATOL means nothing, it just protects you if the company you booked from goes out of business and even then it only covers if you bought a package holiday. Sounds like the agent made the reservation but forgot to pay for the ticket in time but are you really willing to go to the trouble of going to court over £200? My advice would be to pay it and split the cost between you. And next time, book your flights direct from the airline. If you had done so from the beginning none of this would have happened.
  • Alan_Bowen
    Alan_Bowen Posts: 4,956 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Can't see the original question but it sounds as though they missed a ticketing deadline, tickets are only paid for after the tickets have been issued. ATOL can protect seat only sales and clearly should have done here as the ticket was not issued immediately. If you have an ATOL Certificate you can make a complaint to the CAA who run the ATOL scheme. CAA helpdesk is 020 7453 6888

    If the company is a member of ABTA then you can complain to the pre departure department on 0203 117 0599
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