Re-assessment of PPI Claims

Insider101

Ms_Manchester wrote: »

I did not have my PPI claim rejected it was paid out by Lloyds last year. What I do believe is that the calculations on the 3 loans was incorrectly calculated which is why I put in a re-assessment claim as per latest press stories. If they used the incorrect calculations then I may be due for a further payout. They sent me pages and pages of calculations and I trusted that what they advised me was true and accurate.

I think I am therefore entitled to put my complaint to the FOS as it is now over 7 weeks past their stated deadline date that they said they would give me a decision on. I have chased Lloyds with several phone calls and letters and have still not had their decision so given them ample opportunity to deal with this.

They have not said I don't have a further claim and said they are re-investigating my re-assessment it is just they are not doing this within the regulated guidelines.

Has anyone else put a re-assessment in following a successul payout? Thanks

There is no such thing as a "reassessment claim". You are getting mixed up with confusing terminology. You made your complaint (which is what it is, not a claim) and got a final decision as required by the FCA. You accepted the offer and the case was settled. I appreciate that short of hiring your own actuary you can't be expected to know whether they are right or not and probably just trusted the bank.

Now that the error with some banks calculation methods has come to light those banks affected will need to proactively review their cases and if people have been underpaid will need to contact them and make good the difference. If you are one of them you are probably sat in a queue of cases to work through. In this case you will be contacted in due course. If not then you won't. But there is no specific time frame for the exercise (other than where one has been imposed on a bespoke basis by the FCA and they're not going to tell you whether that's the case). However long it takes will not give you FOS rights I am afraid.

Insider101

russell_hobbs wrote: »

Hi

After the advise on MSE, I sent a letter to Capital one to re look at the claim that they said they would not pay out on in 2012, I have had a letter back stating they have already made their decision and it is to late to apply to the Ombudsman service, I was totally mis sold this insurance over the phone when I called to activate the card I was bullied into it as the operator would not activate the card until I agreed to the insurance, what can I do next. thanks

I'd suggest you start your own thread. But like Money Ineptitude said, unless you have significant new evidence to add or there has been an internal recognition of a systematic flaw in the way cases were investigated and you were one of the people affected it's unlikely to get very far.