Prudential !!!!-Up

hueygeorge

Hi All
My friend at work is in a real nightmare scenario - Prudential have paid out her and her ex-husband's JOINT endowment policy which totals £30k, but they have paid it all into his account, leaving her £15k out of pocket. Her ex isn't the nicest of people and is ignoring texts/calls etc to give her her half. She has contacted Prudential and they have admitted it is their fault as they should have paid the money equally to each party, but this was over a week ago now and she still hasn't got her money back from them. She is going through the complaints procedure at present but I can see her getting more and more stressed by this. Prudential have contacted her ex but he is ignoring calls, she has contacted the Police but they say it is a civil matter. To make matters worse she is relying on the money to pay the builder who is now overdue.......
Any help greatly appreciated - also, is this the right board to post on????
Thanks all

DevCoder

She will have to take her ex to court, MCOL cover claims up to 100,000 I believe.

Should be an easy win with Prudential confirming the payment should have been split. Her ex won't be able to ignore a court claims form like he does texts/calls.

hueygeorge

Thanks krisdorey - I'll let her know - what is MCOL?

DevCoder

MCOl - Money Claims On Line

https://www.moneyclaim.gov.uk/web/mcol/welcome

magpiecottage

krisdorey wrote: »

She will have to take her ex to court, MCOL cover claims up to 100,000 I believe.

Should be an easy win with Prudential confirming the payment should have been split. Her ex won't be able to ignore a court claims form like he does texts/calls.

Far easier to take Prudential to FOS (free!).

Prudential can then take ex to court if it so chooses.