ATAG boilers?

FEDEX

I've been recommended an ATAG boiler for my house.

They are not frequently mentioned on blogs and forums, and one heating engineer I mentioned them to, had never heard of them!

I was wondering if anyone on the Forum has an ATAG boiler, and what they think of them?

FEDEX

FEDEX wrote: »

I've been recommended an ATAG boiler for my house.

They are not frequently mentioned on blogs and forums, and one heating engineer I mentioned them to, had never heard of them!

I was wondering if anyone on the Forum has an ATAG boiler, and what they think of them?

Just found this comment on another Forum

We have an Atag boiler. I wouldn't recommend them. Very few heating engineers are familiar with them, and they are quite different in wiring/control etc from other makes. (Eg AIUI the boiler modulation logic makes it unsuitable for use with S Plan or S Plan Plus systems; the way the weather compensator works is not explained well in the manuals; the BrainQ "intelligent" controller is far from intuitive to operate.) This makes it difficult to find someone willing and able to service/upgrade your system.

Even if you do get hold of an Atag-approved engineer, it's become obvious to me that a lot of them don't know what they are doing. Eg we just discovered that our system should have had a low loss header. The first two "Atag-approved" engineers who installed/serviced it didn't know this (even though I later discovered it was in the installation instructions). The next three names I was given by Atag either didn't cover my area or "didn't do" low loss headers. And of course when I finally found a local engineer who knew how to fit one, he had to spend hours on the phone to Atag having its wiring oddities explained to him.

We've just had so many similar problems with our Atag boiler over the last 3 years that I really wish I'd bought a more mainstream brand instead.

FEDEX

FEDEX wrote: »

I've been recommended an ATAG boiler for my house.

They are not frequently mentioned on blogs and forums, and one heating engineer I mentioned them to, had never heard of them!

I was wondering if anyone on the Forum has an ATAG boiler, and what they think of them?

Another review... ATAG is not looking good...

Good luck if you go the Atag route. We had one installed and had lots of problems with it. Several different heating engineers and Atag's own UK office were unable to diagnose the fault -- and unwilling to replace the boiler -- so we were forced to repace it in the end. Huge waste of money

FEDEX

FEDEX wrote: »

I've been recommended an ATAG boiler for my house.

They are not frequently mentioned on blogs and forums, and one heating engineer I mentioned them to, had never heard of them!

I was wondering if anyone on the Forum has an ATAG boiler, and what they think of them?

Another such comment...

No, stay away from Atag. They are, in theory, great boilers, but their support network is terrible. There are very few heating engineers who understand them and the distibution office in the UK is less than helpful in diagnosing problems. We had a brand new one installed less than 5 years ago and, after endless problems, ended up ripping it out and replacing with two smaller Viessmann ones 12 months back. Since then our heating and hot water have been working flawlessly.