Npower 'worst company in the UK' for customer service according to Which? rankings

worldtraveller

Npower has capped a torrid year of billing chaos and complaints by displacing Ryanair to the unenviable title of worst company for customer service in the UK.

The energy supplier slipped one place to 100th in the annual customer service rankings for the UK’s 100 biggest brands, according to consumer group Which?.

Rival supplier ScottishPower plunged from 62nd place to 99th – the biggest faller of any brand - after also encountering major billing problems.

Telegraph.co.uk

GingerBob_3

worldtraveller wrote: »

Npower has capped a torrid year of billing chaos and complaints by displacing Ryanair to the unenviable title of worst company for customer service in the UK.

The energy supplier slipped one place to 100th in the annual customer service rankings for the UK’s 100 biggest brands, according to consumer group Which?.

Rival supplier ScottishPower plunged from 62nd place to 99th – the biggest faller of any brand - after also encountering major billing problems.

Telegraph.co.uk

I think that was a misprint. It should read 'world'.

dogshome

This is reported in todays paper with a response from n'power that they have reduced the number of complaints by 30%

There is a cry for help from an OP dated 15th of this month that n'power were still billing him for an old Gas meter that was changed months ago, despite repeated contacts by the OP.
However n'power are refusing to register his problem as a 'Complaint'

naedanger

dogshome wrote: »

This is reported in todays paper with a response from n'power that they have reduced the number of complaints by 30%

There is a cry for help from an OP dated 15th of this month that n'power were still billing him for an old Gas meter that was changed months ago, despite repeated contacts by the OP.
However n'power are refusing to register his problem as a 'Complaint'

Some other npower methods for reducing their complaint numbers:

- closing complaints before they are resolved (based on my experience)
- closing complaints made in writing if the customer does not repeat the complaint over the phone within 15 days (based on the experience of another poster).

Npower rep: care to reply?

GingerBob_3

And don't forget - they report your account details to the CRAs !!

It beggars belief.

MoneyMate

still with them at present they could do better quicker, my prices frozen till sept 2016, can exit with no penalties any time.