Help! Misadvertised apartment through Holiday Lettings

kaggi

I have just returned from a week in Portugal where I booked 2 apartments next door to each other for our group. There are loads of apartments in the resort and the reason I picked these 2 is the advert said there were 2 bathrooms. When we arrived there was only one in each of the apartments and the manager said he only advertised them as one bathroom. Luckily I got my sister to take a screen shot of the adverts (as they have been changed now) to show the advert and that there were to be 2 bathrooms. Holiday Lettings are saying it isn't their fault and the manager has only responded to say we booked the apartments for 2 people in each and he overlooked the act there was 3 in one of them! There was to be 7 of us which is why we booked 2 apartments, that each supposedly slept 6 each which I think is irrelevant as we paid full price for the apartments. I have sent him the screen shot and now he isn't responding to my emails. Do I have recourse against them at all and does anyone have any ideas of what I should ask for as a refund - these rather tatty apartments were £400 each per week?

richardw

Did the manager allocate the 2 bath apartments to others?

kaggi

There were no 2 bed/2 bath apartments so it isn't that he allocated them elsewhere, it seems to have just been that he mis-advertised them. I appreciate people make mistakes but we paid a premium because they were advertised as 2 bed/2 bath.

richardw

Claim for the premium from them, ultimately using the European Small Claims procedure if necessary.

mgdavid

£400 / week for a '2 bed, 2 bath sleeps 6' apartment in Portugal in early September sounds ridiculously cheap to me, and would have raised my suspicions, "if something seems too good to be true it usually is".
How much is the 'premium' you paid over and above the single bath apartments? Balance that against the work involved and then decide whether to pursue a claim per previous poster's advice.

kaggi

Thanks MGDavid, but this is a small resort and I have been many times before so knew this price is comparable - it was not a case of if something is too cheap I was remiss by not questioning it.

kaggi

richardw wrote: »

Claim for the premium from them, ultimately using the European Small Claims procedure if necessary.

Thanks Richard, he is still ignoring my messages so I will look into this if I don't hear back soon. I estimate we have probably paid about £10 per apartment, per night to have 2 bathrooms so while I know it isn't a huge amount I also know that on principal I will probably go ahead with this,