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Section 75 claim with DFS?

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  • Okydoky25
    Okydoky25 Posts: 1,139 Forumite
    Part of the Furniture 1,000 Posts
    They do offer refunds. After months of complaints and visits from DFS over my sofas I was offered a full refund or like for like replacement.
  • ccc's always side with the merchant, unless the court has ruled in your favour or you can demonstrate [to the ccc's satisfaction] that the merchant is wrong [difficult to do].


    ccc's make it as difficult as possible...after all it's their money you're after!
  • If the CC refuses to pay out I believe you can go to the financial ombudsman.
  • If the CC refuses to pay out I believe you can go to the financial ombudsman.

    Its the same as anything else, first you'd have to make a complaint about their decision and if you arent satisfied with their response or they do not respond within 8 weeks then you can go to the ombudsman.
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