"Urgent" message from Santander

leonmcgann

I received a message with the sender name "Santander" with the message "Important message for LEON ********. Please contact us on 02030596525 regarding a recent transaction. This is an urgent matter. Thank you"

What could this be? How urgent is this likely to be too? I can't contact them until the morning.

I'm really nervous as I have quite a lot of money in my bank

grumbler

https://forums.moneysavingexpert.com/discussion/2719723

Most likely it's some suspicious card transaction(s).
If it's not some automated service requiring just a confirmation that you recognise the transaction(s) I would call some number published on their website instead.

Archi_Bald

Call the number on the back of your debit card, and call it now.

It is most likely not a scam but better call a number you are sure is a Santander number.

anoncol

Dont wait till morning.

NotRichAtAll

google is your friend

http://whocallsme.com/Phone-Number.aspx/02030596525

Herbalus

leonmcgann wrote: »

"Important message for LEON ********.

Not sure why you've asterisked out your surname when it appears to be in your MSE username ;P

But call Santander back on a number of your choosing, preferably from their website or your card, and not from a text.

grumbler

Herbalus wrote: »

But call Santander back on a number of your choosing, preferably from their website or your card, and not from a text.

When I call Barclaycard in a similar situation (from a phone registered with them) their computer just asks me to press, say, '1' if I am not who it thinks I am, and then press, say, '2' if I don't recognise the transaction that it reads to me. I am not asked to reveal any personal information.

The point is that it's easier to try calling the number in the text message first before trying other numbers.

efbe

call them immediately.

As someone else said, always call the number on your card, never the one provided. (just in case)