Is there a faster way to get your money back from an online purchase?

Admo10

I've recently had a bad experience whilst buying hair extentions online.
First of all my order was processed twice , resulting in over £230 pounds being taken out of my account.
When the order confirmation was sent to me via email , the order was totally incorrect. As hair extensions are non refundable I panicked and requested the order to be cancelled straight away.
After days of battling back and forth via email , the seller eventually agreed to cancel my order and issue a refund. The website states that any refund can take anything up to 15 days to processed.
Im just wondering if there is a way around this?

marliepanda

No as its all to do with the banks turnaround time. As the order has went through twice, the bank has already started the process of removing your money from your account, that needs to then be processed back to your account.

It doesnt usually take as long as 15 days though, if its a simple reversal. If it has reached the recipient and they have to manually refund it it might take up to that time.

I think legally they have up to 30 days (unless something changed recently)

boo_star

marliepanda wrote: »

No as its all to do with the banks turnaround time. As the order has went through twice, the bank has already started the process of removing your money from your account, that needs to then be processed back to your account.

It doesnt usually take as long as 15 days though, if its a simple reversal. If it has reached the recipient and they have to manually refund it it might take up to that time.

I think legally they have up to 30 days (unless something changed recently)

It depends on what the OP means by "taken out of my account."

If that means the transaction has completed and the funds have been removed then yes, it's down to bank/merchant provider timescales.

If they mean the available balance has dropped by the amount of the transaction (an authorisation hold) then this absolutely can be resolved within a day or two if they contact their merchant provider. Unfortunately very few are willing to do the legwork required for this and prefer to just not claim the funds and let the authorisation hold drop off from your account in 10-14 days.

frugal_mike

marliepanda wrote: »

I think legally they have up to 30 days (unless something changed recently)

Under the Consumer Contracts Regulations they must issue a refund within 14. This assumes that the retailer is under UK jurisdiction of course.

marliepanda

frugal_mike wrote: »

Under the Consumer Contracts Regulations they must issue a refund within 14. This assumes that the retailer is under UK jurisdiction of course.

Just as I was getting half to grips with DSR. I thought it might have changed

InsideInsurance

frugal_mike wrote: »

Under the Consumer Contracts Regulations they must issue a refund within 14. This assumes that the retailer is under UK jurisdiction of course.

This is where you can get into semantics, to issue a refund would mean that they instruct their bank to return the funds. As described by others, when you get into the realms of merchant banking transactions can take a few days at least to go through in which case whilst the refund must be issued within 14 days it doesnt mean the the buyer necessarily receives the money within 14 days.