Energy supplier switching bother

DollyMixtures

Chose a new supplier 8 days ago, then found a better deal listed on Cheap Energy Club this morning. Have cancelled the first one - simple job. However, my Cheap Energy Club account not only won't let me start a 'new' switch because it says I'm in the process of switching. I've now tried 4 times to email them at energyclub@moneysavingexpert.com to show proof of the application cancellation, but the email keeps coming back as a Delivery Status Notification Failure. Anyone know whether or not the Energy Club's feeling a bit tired today?

MSE_Dan_L

Hi there

We're not having any other users report these types of issues - so that does sound rather strange!

I think I spotted your comment via the FAQ form so have now replied to that. Hopefully that will resolve things for you.