Co-operative Energy sending debt collector for debt I didn't know about.

brewerdave

1. Did you give your meter readings to EON when you switched? Did they raise a final bill when you left the property?
2. Did you receive a final bill from Co-op showing these agreed final meter readings?
If not then how do you know that your account was zeroed?

Former_MSE_Aileen

Lady_of_the_Frames wrote: »

Can an energy company send someone after you well over a year later, when they haven't contacted you themselves?

Hi there

As part of the energy industry's Back-billing Code, energy companies can't charge customers for bills going back more than 12 months where the fault lies with the company.

It only applies in certain circumstances - please see the following pages for more information:

Our news story on Npower issues with sending late bills: http://www.moneysavingexpert.com/news/utilities/2014/06/npower-to-be-investigated-by-ofgem-following-billing-backlash
Our guide on mis-billing: http://www.moneysavingexpert.com/utilities/Energy-mis-selling-complaints#mis-billing
The energy regulator Ofgem's guide on back-billing: https://www.ofgem.gov.uk/ofgem-publications/64010/back-billing-leaflet-2012.pdf