12 week cancellation policy on holiday cottage...unreasonable?!

bris

bod1467 wrote: »

CPUTR 2008 for one. UTCCR 1999 for another.

To paraphrase ... where there's any ambiguity in a contract term, the interpretation that favours the consumer shall take precedence.

IMO this applies equally where NO terms have been agreed.

When contract terms are missing contract law is implied. how many times do you need to be told contract law is a given right, not something that needs to be written down.

sheramber

bod1467 wrote: »

Did they send you any T&Cs for the contract BEFORE you agreed to the contract? (i.e. before you paid anything).

Were there any T&Cs on any documentation you received from them?

(I ask as I can't see any T&Cs on their website. If you weren't informed of their cancellation policy prior to agreeing to the contract, then they can't hold you to such terms).

PS - their website currently shows your dates as booked. Have you formally cancelled?

Terms and conditions link is on the second page of the booking form

pinkshoes

The week before is available, so could you ask to swap to those dates?

(That way, they're not losing any money, just have a different week vacant, and as it's a later week, gives them more time to fill it...)

bod1467

bris wrote: »

When contract terms are missing contract law is implied. how many times do you need to be told contract law is a given right, not something that needs to be written down.

And contract law also includes those two acts I referenced ... which don't exclusively require written T&Cs.