We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Refund on postage
Air_Cooled_75
Posts: 497 Forumite
Hi guys,
I'm after a little advice please. We bought a NAS unit (computer thing) from Amazon in June of this year. Last week it stopped working. We have to send it back to the manufacturer and we will not be reimbursed for sending it back. Is this correct?
I've had a quick google but I'm getting confused
Many thanks!
I'm after a little advice please. We bought a NAS unit (computer thing) from Amazon in June of this year. Last week it stopped working. We have to send it back to the manufacturer and we will not be reimbursed for sending it back. Is this correct?
I've had a quick google but I'm getting confused
Many thanks!
0
Comments
-
It could be correct depending on exactly who you bought it from.
If it was directly from Amazon and you are returning it to the manufacturer for repair under their warranty, then yes, they can ask you to pay postal costs if this is one of the warranty conditions.
If however, you purchased from the manufacturer who was selling on Amazon and you are using your Sale of goods act rights, then the manufacturer should be covering the cost of the return.0 -
In the past I had to return a faulty NAS to Amazon; they shipped me a new NAS and told me to send the faulty one back in the pre-paid box and packaging the replacement came in.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.7K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603.2K Mortgages, Homes & Bills
- 178.2K Life & Family
- 260.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards