Dispute with Viagogo - Receiving payments

carloshmavila

Hello,

I'm having problems with VIAGOGO. During the FIFA World Cup I sold some tickets through the VIAGOGO .
The first ticket I sold and received the payment successfully. However the other tickets sold , even after two months the event, I has not yet received the amount of tickets.
When I realized that my incoming payments were late, I contacted them and informed me that I had two pending transactions that reduced to 0 % the amount receivable from the sale of my tickets. These pending transactions relate to sales of two other tickets that I had to cancel.
According the VIAGOGO´s regulations, when a sale is confirmed and canceled, the Viagogo may entail fees for the seller. In my case I have not received any email or other contact regarding the value of these fees would be charged.
Thus, in a second contact, with great difficulty the website informed me the values that were being charged on these pending transactions. The website charged me absurd values , being above 200 % of the sale value of the tickets.
From this moment , I questioned the historical memory of these transactions and the calculation of these rates . It's been more than 20 days and no longer answer my questions.
VIAGOGO has no transparency. These transactions should be very explicit and clearly informed to the seller. To get an idea, until today when it goes into my account on the website the information on there is that the payment will be made within 2-3 days . But this always postpones deadline and without giving any justification.

Could anyone help me what I can do to solve this?
Thanks!
Carlos

account in Viagogo: carloshmavila@gmail.com

lio

Have you called them? Maybe they were not any tickets left at face value and they had to buy them from an individual that sold them extremely above the face value. Did they told you something about that?

carloshmavila

Yes. I Have Called them. This was exactly happened. They had to buy other tickets and the value was extremely above the face value (almost 10 times than face value). But I ask them about the historical and the facts of these transactions and they don´t reply me. Because I don´t believe that they had to buy these tickets so expensive. I want to see the transparency of the Viagogo´s transactions (with me and other sellers involved).