A debt with NPower - please help

anniethecat

Hello,

I'm looking for some help and advice with regards to a debt with NPower.

Last week I received two different letters (one from a Buchanan Clark & Wells and the other from Debt Managers Ltd) regarding debts in my name, both asked for me to call them. I didn't do this due to there being no information about what these debts were.

Today I received another letter from Buchanan Clark & Wells, a final notice informing me that they have been instructed by NPower Ltd to recover a debt of £953.11 plus administrative costs of £119.14. This account was for gas supply to a flat in Hull from the 9/2/2013 till 17/5/2014, I moved out of this flat in February 2011.

So now I'm wondering whether I'm liable for these debts and what I should do next. I've had a look on the Citizens Advice website and it seems to indicate that I wouldn't be liable even though I don't believe I gave NPower any notice that I was leaving.

I've been in contact with my ex landlord who has informed me that there has been two other tenants since I moved out and he should be able to get me proof of dates and names etc.

I'm considering emailing B,C&W to move the communication along quicker, should I pass on the information about these other tenants to them?

Any advice on what to do next would be greatly appreciated.

Thanks for your help.

naedanger

anniethecat wrote: »

Hello,

I'm looking for some help and advice with regards to a debt with NPower.

Last week I received two different letters (one from a Buchanan Clark & Wells and the other from Debt Managers Ltd) regarding debts in my name, both asked for me to call them. I didn't do this due to there being no information about what these debts were.

Today I received another letter from Buchanan Clark & Wells, a final notice informing me that they have been instructed by NPower Ltd to recover a debt of £953.11 plus administrative costs of £119.14. This account was for gas supply to a flat in Hull from the 9/2/2013 till 17/5/2014, I moved out of this flat in February 2011.

So now I'm wondering whether I'm liable for these debts and what I should do next. I've had a look on the Citizens Advice website and it seems to indicate that I wouldn't be liable even though I don't believe I gave NPower any notice that I was leaving.

I've been in contact with my ex landlord who has informed me that there has been two other tenants since I moved out and he should be able to get me proof of dates and names etc.

I'm considering emailing B,C&W to move the communication along quicker, should I pass on the information about these other tenants to them?

Any advice on what to do next would be greatly appreciated.

Thanks for your help.

I think passing on the information your landlord gave you would be helpful. (Though check with him that he is happy for you to do this.)

It would also be helpful if you provided any other evidence that you left when you did.

I also can't believe you can be liable for this bill.

undaunted

As long as you can evidence the fact that you did move out as you state above then you wont be liable for the bill for any period after.

Whether or not you wish to give later tenants details is upto you. No doubt it may be considered helpful (and may possibly speed up them accepting what you say I guess) but you're under no obligation to provide such information.

Personally I'd contact Npower direct rather than 3rd parties but again your choice

nPower

anniethecat wrote: »

Hello,

I'm looking for some help and advice with regards to a debt with NPower.

Last week I received two different letters (one from a Buchanan Clark & Wells and the other from Debt Managers Ltd) regarding debts in my name, both asked for me to call them. I didn't do this due to there being no information about what these debts were.

Today I received another letter from Buchanan Clark & Wells, a final notice informing me that they have been instructed by NPower Ltd to recover a debt of £953.11 plus administrative costs of £119.14. This account was for gas supply to a flat in Hull from the 9/2/2013 till 17/5/2014, I moved out of this flat in February 2011.

So now I'm wondering whether I'm liable for these debts and what I should do next. I've had a look on the Citizens Advice website and it seems to indicate that I wouldn't be liable even though I don't believe I gave NPower any notice that I was leaving.

I've been in contact with my ex landlord who has informed me that there has been two other tenants since I moved out and he should be able to get me proof of dates and names etc.

I'm considering emailing B,C&W to move the communication along quicker, should I pass on the information about these other tenants to them?

Any advice on what to do next would be greatly appreciated.

Thanks for your help.

Hello anniethecat,

Thank you for your post. I am more than happy to look into the account and see what has went on, if you can send an email to the address on my profile page with the account details.

Thanks

Carmel