Faulty speaker, is seller right?

atrixblue.-MFR-.

this is an ipod dock correct? if so your probably not using it in the context the unit was designed for, using a electric drum kit with it to act as an amplifier!.


you should be using a amp that is suited, I know very well how using product not designed for its intended use as a guitar player using aux inputs on car stereo's with friend out and about some years ago can blow these things up. the internal electrics cant handle the abnormal amount ow power guitars drums keyboards etc put into them.

Lexis200

Hi lomast

Well that sucks (not your answer, but the reason behind it)! I specifically asked if it was ok and was told it was, so I'm more than a little peeved that it may well not have been. I was completely in the dark with what he needed, so relied on their advice.

OK, so I'll try sending it to Bayan under their guarantee, but I won't hold my breath for a good outcome. I really dislike it when I have something that's user error as I do try to research before I buy and you feel like a complete lemon for doing it wrong. I'm more annoyed though that my son has lost out.

Thanks very much for the advice re. a suitable amp, I'll look into that for my son on the assumption that this is a bust.

vuvuzela

Is there an internal fuse that maight be accessible ? If so that could be worth looking at.

Lexis200

marliepanda wrote: »

For a £60 item probably. If it does find its inherent you will get that money back but it is about picking your battles.

In future be careful quoting the SOGA at companies, as you did get it quite wrong in the OP and that tends to send companies into 'lockdown' and gets their backs up.

The rest of the SOGA was probably ignored as no doubt it was incorrect. After 6 months all the onus is on you to prove it was faulty when you bought it.

Why was it 'no doubt incorrect'?

I took the passages from a BBC letter for items that had passed 6 months of purchase. Surely then, their response should have been that I needed independent checks, not that I had no rights with them?

atrixblue.-MFR-.

Lexis200 wrote: »

Why was it 'no doubt incorrect'?

I took the passages from a BBC letter for items that had passed 6 months of purchase. Surely then, their response should have been that I needed independent checks, not that I had no rights with them?

unfortunately its not for them to tell you and as soga was being put to them they may well of thought if you knew the consumer law so well youd also know youd have to prove it to them with a independent engineers report.


that being said, if they MIS-SOLD the product to you after asking them (via e-mail or ebay etc what ever you did) then hopefully you have kept that query because when the manufacturers warranty claims user used the item outside its design and intended used, you can then take the issue up with them!.


in all honesty, a local instrument shop would have been a better source for you to gain advice about amps plus any fault, you can take it to them who can then assist, there are amps I swear by for my guitar, and there a drum amps that drummers swear by, expense is purely quality and reliability, I swear by marshall or VOX amps, I know people who have had electric drum kits buy roland monitors with roland amps more often that not as they are about mid range quality with reliability without busting into £500 worth of amp kit.

marliepanda

Lexis200 wrote: »

Why was it 'no doubt incorrect'?

I took the passages from a BBC letter for items that had passed 6 months of purchase. Surely then, their response should have been that I needed independent checks, not that I had no rights with them?

That they have to fix it up to 6 years = not always true

Ive just looked at those letters and the 'after 6 months' letter is the same as the before the 6 months letter with the exception of:

The Sale of Goods Act 1979 (as amended) says: if goods break within the first six months after purchase then there is a presumption the goods were faulty when sold.

and conveniently omits all of the extra caveats about reports and how the consumer must show it was an inherent fault. So it reads as if you are trying to get one over on the company, and any company that knows their actually obligations under the SOGA will see right through it.

Lexis200

marliepanda wrote: »

That they have to fix it up to 6 years = not always true

Ive just looked at those letters and the 'after 6 months' letter is the same as the before the 6 months letter with the exception of:

The Sale of Goods Act 1979 (as amended) says: if goods break within the first six months after purchase then there is a presumption the goods were faulty when sold.

and conveniently omits all of the extra caveats about reports and how the consumer must show it was an inherent fault. So it reads as if you are trying to get one over on the company, and any company that knows their actually obligations under the SOGA will see right through it.

OK, I can see that *if* I had written it verbatim and *if* I was trying to get one over on them. I didn't and I'm not. I said that I'd written before and had been told x, but that I'd done a bit of research and it appeared that the aftercare was still with them because of the SOGA, quoting the couple of paras re. lasting a reasonable time etc. The 6 years bit I only added as it showed that a retailer can (in certain circumstances) still be asked for redress past their warranty period and up to 6 years. I wasn't rude, I wasn't aggressive, I didn't stamp my feet saying 'I have these rights'

I don't go wading in if I'm not sure of facts, hence asking on here. If answers had been different, my next email would have been forceful. There's no point doing that without knowing if you're right though.

Personally if I'd received my mail is have been more inclined to tell me I wasn't right because of the reasons you've all stated. As it is they've been very perfunctory, and whatever the cause, all they know is that an item they sold me failed after a few months. I don't think a bit of explanation is too much to ask.

Also, don't forget this was my second mail to them, my first mentioned nothing about SOGA, it just said it was faulty and could it be repaired/replaced. The first reply was exactly the same as the second, just without them saying they don't offer a 6 year guarantee, so I really don't think it's a case of me putting their back up, I think they just have zero interest in helping.

that being said, if they MIS-SOLD the product to you after asking them (via e-mail or ebay etc what ever you did) then hopefully you have kept that query because when the manufacturers warranty claims user used the item outside its design and intended used, you can then take the issue up with them!.

Sadly no, I phoned them so no proof.

You're right, a music shop would have been a better bet for advice, but then I had no idea I needed advice as it said it had a universal line in connection which is all I thought mattered. This was compact, within his budget and I was told it was suitable when I called to double check. Live and learn eh.

Lexis200

Atrixblue, can I be really cheeky please and ask if there's anything you would recommend sub £100 (that's all we could do atm)? It doesn't have to be great, it's really just so my son can use the drums with something other than headphones.

Thank you everyone for your input BTW, I appreciate the advice. I'd have preferred it if you'd all said I was right though... :-D

bod1467

What SOGA actually says ... http://sogahub.tradingstandards.gov.uk/sogaexplained

Bantex_2

Lexis200 wrote: »

Atrixblue, can I be really cheeky please and ask if there's anything you would recommend sub £100 (that's all we could do atm)? It doesn't have to be great, it's really just so my son can use the drums with something other than headphones.

Thank you everyone for your input BTW, I appreciate the advice. I'd have preferred it if you'd all said I was right though... :-D

Sorry to butt in, bat a small keyboard amp would be fine. You can get these fro £50 quid or so upwards.

Sometiong like a Paevey

http://www.soundsliveshop.com/p/Peavey_KB1_Keyboard_Amplifier/PV-KB1?CAWELAID=1830888551&CAGPSPN=pla&catargetid=720016190000002987&cadevice=c&gclid=CPnst7nW0cACFWT4wgodulwAyg

If poss I would call or visit a local musical instrument shop.