We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Dfs
Thewire7
Posts: 7 Forumite
Hi, I wasn't sure where to post this so hope someone can give me some advice.
We bought new sofas from DFS at the beginning of July, we were told that it was express stock and would be delivered within 4 weeks. We paid cash in full on the day of ordering.
4 weeks after ordering I rang to ask about the delivery, after ringing numerous times I was told that the sofas had been ordered wrong when the paperwork was entered into the system and that it had been ordered as made to measure instead of express stock and that it would be another 4 weeks. I asked if I could cancel and have a refund to which the manager said that they could deliver half of my order the next day but the other half would be end of august. I accepted this.
I then rang last week to ask about delivery again to be told it was due in store on 10th sept and the woman quite abruptly ended the phonecall.
I left it at that but today whilst cleaning the sofa that we have received from then we noticed that on the edges where the leather is stitched it has started to peel/tear in 3 different places.
We've only had the sofa for 4 weeks and we have hardly sat on it as we've been using our old 3 seater more.
What rights do I have?? Can I get a full refund as I really don't want the sofas now they are obviously poor quality and it's been a waste of time and money!!
Sorry about the long post!
We bought new sofas from DFS at the beginning of July, we were told that it was express stock and would be delivered within 4 weeks. We paid cash in full on the day of ordering.
4 weeks after ordering I rang to ask about the delivery, after ringing numerous times I was told that the sofas had been ordered wrong when the paperwork was entered into the system and that it had been ordered as made to measure instead of express stock and that it would be another 4 weeks. I asked if I could cancel and have a refund to which the manager said that they could deliver half of my order the next day but the other half would be end of august. I accepted this.
I then rang last week to ask about delivery again to be told it was due in store on 10th sept and the woman quite abruptly ended the phonecall.
I left it at that but today whilst cleaning the sofa that we have received from then we noticed that on the edges where the leather is stitched it has started to peel/tear in 3 different places.
We've only had the sofa for 4 weeks and we have hardly sat on it as we've been using our old 3 seater more.
What rights do I have?? Can I get a full refund as I really don't want the sofas now they are obviously poor quality and it's been a waste of time and money!!
Sorry about the long post!
0
Comments
-
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603.1K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards