Norton auto renewal

luvchocolate

Hi my son two years put Norton internet security on his and my laptops...not sure what he paid, the renewal came up last Sept and I paid this time £19.99 and opted for auto renewal....big mistake.

My son got an e mail saying they had renewed the security..listed the last 4 no of my bank acc at a cost of £44.99. this was 2 weeks early and neither of us were told of the increase.

I have e mailed them asking why this has happened..so far nor reply.

Does this seem right to you?

donnac2558

They are suppose to send an email 30 days before telling you the price they are going to charge.

I did the £19.99 deal, as Norton was on my new laptop for a 3 month trial anyway. I am waiting for the email as its 30 days on the 7th September, so far no email and nothing has been taken from my bank account so far.

You can do a live chat on Norton Support and ask them.

NiftyDigits

luvchocolate wrote: »

Hi my son two years put Norton internet security on his and my laptops...not sure what he paid, the renewal came up last Sept and I paid this time £19.99 and opted for auto renewal....big mistake.

My son got an e mail saying they had renewed the security..listed the last 4 no of my bank acc at a cost of £44.99. this was 2 weeks early and neither of us were told of the increase.

I have e mailed them asking why this has happened..so far nor reply.

Does this seem right to you?

Just cancel it. Look here

luvchocolate

thank you for the link, thats great

agrinnall

And once you've cancelled it ensure you completely remove Norton and put on a free AV instead - I use Avast, others are available.

Oblivion

Much as I love the Norton products, their renewal prices are a long-standing joke / scandal. It's usually much cheaper to buy a new Norton package from Amazon each year. You don't have to re-install ... just register the new software registration key and your good to go for another year.