We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Credit Expert

Anyone fancy taking on experian over credit experts identity insurance which was forced on you when you join the online service?


I cant see any difference between ppi and this, I have seen people contact mse before, but they dont seem to want to.

Like me I had other things in place from my bank which covered me for it.
Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.

Comments

  • roonaldo
    roonaldo Posts: 3,420 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Make a complaint and request a refund, if they reject it then refer it to FOS. I believe FOS have been upholding these complaints.

    Your problem on this though is that it is not an optional insurance.
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    100%, like bank ppi you were forced to
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • chanz4 wrote: »
    100%, like bank ppi you were forced to
    You've missed the point entirely,I'm afraid.

    PPI was optional-but often (mis)sold as if it was compulsory. It's the mis-information which forms the basis of many complaints. Many customers were told it was mandatory when it wasn't, or told taking it would improve their chances of being approved for finance.

    The insurance you are planning to complain about is indeed compulsory, so your complaint is nothing like PPI.

    Experian are allowed to have compulsory included insurance, so your complaint will have to be based on having no need of it. You should include proof of overlapping cover you had.
  • roonaldo
    roonaldo Posts: 3,420 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    chanz4 wrote: »
    100%, like bank ppi you were forced to
    Insurance doesn't have to be optional.

    Bank people lied and said it was compulsory when it wasn't.

    This is compulsory, its displayed and sold as compulsory. As bad as it is on a moral basis, their website is clear.
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    looks like the tables turned and credit expert decided to.
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • Nasqueron
    Nasqueron Posts: 11,356 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    chanz4 wrote: »
    looks like the tables turned and credit expert decided to.

    No the tables have not turned, read the MSE article - they want to try and get Experian to pay it back, there is no court case or any agreement of refunds, no refund process.
    We’re testing a new possible reclaim. This guide has full info on how you may be able to get money back from Experian, including free template letters - as part of our ethos for demanding financial fairness from big companies.

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 354.4K Banking & Borrowing
  • 254.4K Reduce Debt & Boost Income
  • 455.4K Spending & Discounts
  • 247.3K Work, Benefits & Business
  • 604K Mortgages, Homes & Bills
  • 178.4K Life & Family
  • 261.5K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.