Damage Caused by Removal Firm

Benedict71

I moved house at the start of July and used a removal firm to shift all of my stuff.


Half way through August I took the cover off the barbecue (purchased in May and only used once) to discover it had been damaged. It looks like it has had something heavy placed on it as the left shelf is buckled and the frame is damaged where the shelf is bolted on to it. The damaged shelf also houses the gas inlet so I daren't use it.


The removal firm's Ts&Cs state that they will only honour a claim if it is filed within seven days of the move date - that's right, you have seven days to check everything you own (it took us four over weeks to pack it all!).


I've filed a claim anyway, but I have a feeling that they will they will stick to their guns - claiming that this is a restriction placed upon them by their insurance company.


What consumer rights do I have in such a situation? I contracted with them to provide a service to safely move my goods and they haven't done so. Can I sue them through the small claims court to recover my losses, and if so what legislation would this be covered by?


Any pointers would be welcome.

halibut2209

The question is, can you prove it was them?

McKneff

I don't think you have a leg to stand on to be honest.


You should have checked everything, and having 7 days is really ample time.


You also have no proof that it was them to did the damage, likely but like I say, no actual proof.


Luckily, the weather is turning, you wont need one now till next year. See if it will mend....

mattyprice4004

Weeks to unpack? Do you live in a 50 bedroom mansion?
7 days is more than ample. How long would it have taken you to quickly check everything over?

Money-Saving-King

Benedict71 wrote: »

I moved house at the start of July and used a removal firm to shift all of my stuff.


Half way through August I took the cover off the barbecue (purchased in May and only used once) to discover it had been damaged. It looks like it has had something heavy placed on it as the left shelf is buckled and the frame is damaged where the shelf is bolted on to it. The damaged shelf also houses the gas inlet so I daren't use it.


The removal firm's Ts&Cs state that they will only honour a claim if it is filed within seven days of the move date - that's right, you have seven days to check everything you own (it took us four over weeks to pack it all!).


I've filed a claim anyway, but I have a feeling that they will they will stick to their guns - claiming that this is a restriction placed upon them by their insurance company.


What consumer rights do I have in such a situation? I contracted with them to provide a service to safely move my goods and they haven't done so. Can I sue them through the small claims court to recover my losses, and if so what legislation would this be covered by?


Any pointers would be welcome.

Last time I moved everything was unpacked within 36 hours. 4 weeks is simply because you chose to do it at that pace.

seeing you signed that you have 7 days to check things you should have done it. As I said last time (also most times I've moved) 36 hours have been enough time to unpack things, set up wiring etc.