Praise for Scottish Power

peterth125

This company always seem to get bad press so thought I would give some positive feedback.
We found ourselves approx. £450 in credit with them so on Monday September 1st 2014 we rang to ask if we could have some of it back. We requested a call back which we got no problem at the allocated time and just checked my bank account today(Sept 5th) and the credit has already been paid in.
Now that's what I call service.


We have been with Scottish Power for several years and never had any problems.


Thought they might have put direct debit up as our balance is now nil but have already had an e mail stating it is to remain the same (£122 per month)


Hope this helps someone thinking of moving to them

AMG762

Hi, congratulations and I am glad they have treated you well.


Out of curiosity do you have an online account with them?


If so could you confirm that your online account balance as of todays date is zero and that it does not show a debit balance of £450 (the amount refunded to your current account)


In my case on the 4th April 2014 they refunded a credit of £95.99, and left my online account with a debit of the same amount (instead of a zero balance). It has been wrong ever since!


They have even issued bills for this error of £95.99!


They have never replied to my emails, and I must have been one of the unlucky ones as I always have to wait 40 plus minutes on the phone to be told its IT problems which they cant fix.


My thread..
https://forums.moneysavingexpert.com/discussion/5020972=


Glad you had a better experience though

peterth125

Yes I do have an on line account and my balance today is zero. The £450 is now under the payment column as a debit where all other amounts in that column are £122 credits which are my direct debit payments. Hope this helps.

savemoney

You must be one of the lucky ones. Never had issue with them years ago and my old provider no issue but now gone back to them they are massive queues on phone, they dont call back, they dont answer emails. I will be so glad when I can leave them so much so I am willing to loose £50 to switch although I will gain by using another provider. I have online account with them and in credit and get billed monthly as I do regularly meter reads every week and submit them monthly

Hazzinho

They are useless, 10 months and they still can't fix their IT system, avoid them like the plague, they make British Gas look good.

sheilanick

I wouldn't spend it just yet.

Our account was closed in June and we had a final bill, resulting in a credit balance, duly repaid.

Last week we received a further final bill, but now with a debit balance. Scottish Power can offer no explanation other than I need to pay it.

Despite not even being a customer with them (and yes they agree that the account was closed in June with a nil balance), I now have yet another complaint raised. I actually feel sorry for the poor guys in Customer Services, having to deal with this on a daily basis.

AMG762

savemoney wrote: »

I will be so glad when I can leave them so much so I am willing to loose £50 to switch

Hi, if this £50 is an early exit fee for your current tariff you can always transfer to another tariff with them without paying this fee.


If you call them its possible to transfer within a couple of days to a tariff with Scottish Power that does not have an early exit fee.


Once this is done you are free to leave them

CashStrapped

I am impressed with them thus far. I switched to them in June after my EDF fix ended. They were the only company to have a moderate fix period, good price (nearly the cheapest) without any penalty to leave/switch away. I have had no issue since switching. I log my meter readings every month and the online system works out my usage and credit/debit position immediatly along with daily usage graphs and tables. They even released a longer, cheaper fix (4% cheaper for me) recently (within two months of me joining) and I switched to that today with no issue.

Mr_K

I found SP ok until you try and leave them - a final bill/refund took several months. (you do realise that when the Scottish get independence all supplies will be switched off to sassenach customers ? )

2010

All these companies know that they virtually have three to four months to hold onto your money simply because you have to follow their complaints procedure before you can even report them to the Ombudsman.

I was at one time with SP and found their bills always accurate but when leaving and trying to get my own money back it took nearly 10 weeks.
The last provider I left EDF, paid evrything back within 2 weeks of the final bill.
SP are definitely "at it".

baribar

I am with SP on a fixed tariff until Dec 2104 and I can't wait to leave them. Because of an issue with their website I couldn't use the online meter input service and didn't get a bill for months. When I called to complain they said it was my fault 'cause I never provided them with an actual reading. This was around June, since then they haven't fixed their website yet (they keep saying they will look at it in the next 30 days) and they haven't send me a bill yet, although I have been sending them the actual readings for the last 3 months!! :wall: