Right to refund

frustrated1010

We were given a replacement dishwasher earlier this year in exchange for an irreparable machine from a well known manufacturer. The purchase/exchange was conducted by an online retailer. The new machine leaked from day one, something which took us a few weeks to confirm. A engineer from the manufacturer confirmed the fault. Both retailer and manufacturer have refused a refund and will only repair. We are not happy to accept repair as machine arrived faulty and previous history with the company has lost our good faith with the whole service. We are now at stale mate. Where is our next port of call for assistance? This has been gong on since February this year. Help!

Jim_Jupiter

If there's a manufacturer's warranty then yes they are correct they need only repair (how would they refund? You didn't buy it off them).

Also the retailer, under the Sale of Goods Act, has to remedy any fault by means of refund, repair or replacement. You can request which one you'd prefer but ultimately how they remedy the fault is their choice. They are offering a repair so they are acting within the law.

The only way to get a refund is to argue non-acceptance of goods, and this would probably hinge on how quick you informed them of a fault. Somebody more knowledgeable on this may be along to advise shortly if that's a possibility.

bris

It's already a replacement so you need to take into consideration how long the contract has been formed, this is when you bought the original machine. The replacement doesn't come with an additional warranty but instead continues with the original one (unless otherwise specified).

They are entitled to repair it.