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Initial Letter sent to wrong branch

Dear All

Can anyone advise me on the following -

I have issued my initial letter to HSBC [Birmingham branch] to claim back bank charges only to realise that the HSBC branch my account is with is actually in Stafford.

I work in Birmingham and have had most dealings with them on other issues [loans, overdraft etc].

Should I wait for the 14 day period to expire before moving onto the next stage if I do not hear anything?

Or should I restart the proceedure and re send my initial letter to the correct branch?

:confused:

Kofski

Comments

  • GarethR
    GarethR Posts: 242 Forumite
    Part of the Furniture Combo Breaker
    kofski wrote: »
    Dear All

    Can anyone advise me on the following -

    I have issued my initial letter to HSBC [Birmingham branch] to claim back bank charges only to realise that the HSBC branch my account is with is actually in Stafford.

    I work in Birmingham and have had most dealings with them on other issues [loans, overdraft etc].

    Should I wait for the 14 day period to expire before moving onto the next stage if I do not hear anything?

    Or should I restart the proceedure and re send my initial letter to the correct branch?

    :confused:

    Kofski

    Makes no diff mate, will still get to the people dealing with the charges side of thing, I did that with Halifax, I actually got a quicker response when I did!
    Official DFW Member 587 :T
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