We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Utilitywise Energy Broker
Options
dovecote01
Posts: 1 Newbie
in Energy
In Jan of 2013 I (by letter) authorised Utilitywise to act as my business energy broker and they set up a contract with Opus Energy at a competitive rate.
On 1st August of 2013 I received a call notifying me that they had negotiated a new supply contract with GDF Energy which was "good news for me" I was advised of the rates and asked if ok, I said yes, (they caught me at a bad time as we had a major gas leak in our kitchen) as I assumed that they were acting in my best interests. I was told that the contract would commence in July of 2014 for 26 months.
I was also instructed to not discuss this with Opus as "they are a pain in the Backside" and that I should direct all calls to Utliitywsie (which I did)
On receiving my first energy bill I noticed that the new supply tariff was at a 55% above my old tariff with Opus
I tried for 4 weeks to get Utlitywise to reply to my concerns, and I have today (04/09/14) received a recorded transcript of the telephone conversation of 13/08/13 and my letter of authorisation dated Jan 2103
What redress do I have?
I am deeply concerned about this as a 55% increase in my electricity costs will result in an additional £1000 per month on my bill
Please can you offer any advice
Many thanks
On 1st August of 2013 I received a call notifying me that they had negotiated a new supply contract with GDF Energy which was "good news for me" I was advised of the rates and asked if ok, I said yes, (they caught me at a bad time as we had a major gas leak in our kitchen) as I assumed that they were acting in my best interests. I was told that the contract would commence in July of 2014 for 26 months.
I was also instructed to not discuss this with Opus as "they are a pain in the Backside" and that I should direct all calls to Utliitywsie (which I did)
On receiving my first energy bill I noticed that the new supply tariff was at a 55% above my old tariff with Opus
I tried for 4 weeks to get Utlitywise to reply to my concerns, and I have today (04/09/14) received a recorded transcript of the telephone conversation of 13/08/13 and my letter of authorisation dated Jan 2103
What redress do I have?
I am deeply concerned about this as a 55% increase in my electricity costs will result in an additional £1000 per month on my bill
Please can you offer any advice
Many thanks
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 350.8K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.8K Work, Benefits & Business
- 598.7K Mortgages, Homes & Bills
- 176.8K Life & Family
- 257.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards